Upgraded to 1gig and not getting close

[Wampa]

Hi, 

I upgraded my Internet today using the hub 4 in modem mode and using asus zenwfif xt8 as mesh (one upstairs which is main one, other is upstairs) I'm using cat 8 cables through out the house. I'm getting between 300 and 400 mbps. 

Cheers 

[Wampa]

Network Log

Time Priority Description

Thu Jan 1 00:01:18 1970	3	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue Mar 29 20:56:36 2022	5	MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Jan 1 00:01:18 1970	3	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue Mar 29 21:00:31 2022	5	MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue Mar 29 21:00:41 2022	5	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue Mar 29 21:00:47 2022	6	SW Download INIT - Via Config file cmreg-vmdg640-bbt076-b.cm
Tue Mar 29 21:01:25 2022	6	CM-STATUS message sent. Event Type Code: 4; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue Mar 29 21:02:05 2022	6	SW download Successful - Via Config file
Tue Mar 29 21:04:42 2022	5	MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Jan 1 00:01:21 1970	3	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue Mar 29 21:15:19 2022	5	MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue Mar 29 21:16:19 2022	6	CM-STATUS message sent. Event Type Code: 5; Chan ID: 6; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue Mar 29 21:35:44 2022	4	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue Mar 29 21:36:07 2022	6	CM-STATUS message sent. Event Type Code: 5; Chan ID: 6; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Jan 1 00:01:20 1970	3	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue Mar 29 21:56:41 2022	5	MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue Mar 29 21:56:48 2022	3	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue Mar 29 21:59:55 2022	6	CM-STATUS message sent. Event Type Code: 5; Chan ID: 6; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue Mar 29 22:41:26 2022	4	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Jan 1 00:01:18 1970	3	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Mar 30 09:17:59 2022	5	MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Mar 30 09:18:09 2022	5	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Mar 30 09:18:29 2022	6	CM-STATUS message sent. Event Type Code: 4; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Mar 30 09:24:21 2022	5	MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Jan 1 00:01:21 1970	3	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Mar 30 09:33:25 2022	5	MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Mar 30 09:34:19 2022	6	CM-STATUS message sent. Event Type Code: 5; Chan ID: 6; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Jan 1 00:01:20 1970	3	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Mar 30 09:38:53 2022	5	MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Mar 30 09:39:04 2022	5	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Mar 30 09:39:15 2022	6	CM-STATUS message sent. Event Type Code: 4; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Mar 30 10:13:45 2022	3	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

[Wampa]

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

25	331000000	-0.400002	40.366287	QAM256	25
1	139000000	1.400002	40.366287	QAM256	1
2	147000000	1.299999	40.366287	QAM256	2
3	155000000	1.099998	40.946209	QAM256	3
4	163000000	1.099998	40.946209	QAM256	4
5	171000000	1.200001	40.366287	QAM256	5
6	179000000	1.299999	40.366287	QAM256	6
7	187000000	1.400002	40.946209	QAM256	7
8	195000000	1.500000	40.366287	QAM256	8
9	203000000	1.400002	40.366287	QAM256	9
10	211000000	1.400002	40.366287	QAM256	10
11	219000000	1.400002	40.946209	QAM256	11
12	227000000	1.400002	40.366287	QAM256	12
13	235000000	1.400002	40.366287	QAM256	13
14	243000000	1.400002	40.946209	QAM256	14
15	251000000	1.200001	40.366287	QAM256	15
16	259000000	1.099998	40.366287	QAM256	16
17	267000000	1.099998	40.946209	QAM256	17
18	275000000	1.500000	40.366287	QAM256	18
19	283000000	0.700001	40.366287	QAM256	19
20	291000000	0.200001	40.366287	QAM256	20
21	299000000	-0.099998	40.946209	QAM256	21
22	307000000	0.500000	40.946209	QAM256	22
23	315000000	0.400002	40.366287	QAM256	23
24	323000000	-0.099998	40.946209	QAM256	24
26	339000000	-0.099998	40.366287	QAM256	26
27	347000000	0.099998	40.366287	QAM256	27
28	355000000	0.000000	40.366287	QAM256	28
29	363000000	0.099998	38.983261	QAM256	29
30	371000000	0.099998	40.366287	QAM256	30
31	379000000	0.200001	40.366287	QAM256	31

3.0 Downstream channelsChannel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25	Locked	40.366287	0	0
1	Locked	40.366287	0	0
2	Locked	40.366287	0	0
3	Locked	40.946209	1022	0
4	Locked	40.946209	0	0
5	Locked	40.366287	0	0
6	Locked	40.366287	0	0
7	Locked	40.946209	0	0
8	Locked	40.366287	0	0
9	Locked	40.366287	0	0
10	Locked	40.366287	0	0
11	Locked	40.946209	0	0
12	Locked	40.366287	0	0
13	Locked	40.366287	0	0
14	Locked	40.946209	0	0
15	Locked	40.366287	0	0
16	Locked	40.366287	0	0
17	Locked	40.946209	0	0
18	Locked	40.366287	0	0
19	Locked	40.366287	0	0
20	Locked	40.366287	0	0
21	Locked	40.946209	0	0
22	Locked	40.946209	0	0
23	Locked	40.366287	0	0
24	Locked	40.946209	0	0
26	Locked	40.366287	0	0
27	Locked	40.366287	0	0
28	Locked	40.366287	0	0
29	Locked	38.983261	0	0
30	Locked	40.366287	0	0
31	Locked	40.366287	0	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

33

96

4K

1880

QAM4096

424

3.1 Downstream channelsChannel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

33

Locked

42

-0.5

14422125

0

[Andrew-G]

Power levels and SNR were OK when those readings were taken.  The appearance of so many pre-RS errors on downstream channel 3 is not a fault as such, but is a concern that so many should crop up so quickly after a restart - that may be noise ingress through a dodgy connection somewhere, and if there's breakthrough post-RS errors as well, those do matter and can affect speed.  The network log is particularly nasty - far too many serious errors in the past couple of days, and showing a poor quality connection.  I suspect this will need a technician visit - I'd wait on the forum staff and see what they can advise.

[Wampa]

I did phone virgin earlier on and I think they are are sending put a new box so not sure if that will be any good. Is there anything else you can think of doing while I wait for staff?

[Wampa]

Sorry, just looking now they are giving me intelligent WiFi plus service and intelligent WiFi pod 1, I don't really understand what this means 

[legacy1]

Testing by wifi is not a reliable test even with the best device but your likely not getting the speed by wire either. 

[Wampa]

 this is what I just got on the hub 4 router mode. I just rang virgin again and they are monitoring my account to see what the issue is, but from what the lady I was speaking to was saying is that there nothing wrong yet I'm still get half my speeds. It's doing nut in

[Corey_C]

Thanks for your post and welcome to the Community Forums, Wampa,

Sorry to hear that you have been having connection issues. Once you receive and set up the wifi pod, let us know how it goes with your connection.

Cheers,
Corey C
 

[Wampa]

Hi, 

I tried the WiFi pod but it just didn't work sat ages just watching a light blink. I have no resorted to buy a new 3rd party mesh system, to see if the virign or my current mesh. 

[risc19]

Is the device you are testing with wifi6?