on 02-08-2021 21:15
I received an email today at 18:26 see below. Well thanks for giving me so much notice, no time to book a desk in the office I have calls booked for most of the day and require internet access to do my job. Thanks a lot Virgin Media !!! Outstanding customer care............... NOT!!!
Hello xxxxx |
on 02-08-2021 22:18
on 03-08-2021 00:10
Regardless of contracts, of which I am well aware. And I do have alternative access, but I'm sure there will be those who don't and can't afford alternate/backup means of access. You seem to miss the point, less than 24hours notice for an outage that would have been scheduled days, weeks or even months ago.
on 05-08-2021 12:04
Hello @jk001d7182.
Welcome back to the community page, thank you for posting on here.
I am sorry to see that you were unable to work and for the length of time you was provided with a warning.
We do recommend using your wired connection on your work devices, this would have a more stable connection while we are working in your area.
We will be working as quickly as possible to get this done.
Many thanks,
New around here? To find out more about the Community check out our Getting Started guide
on 13-08-2021 20:37
Most of the country has a residential contract and a huge portion of the country have to work from home. Are you suggesting they all switch to non-residential contracts because of Virgin's incompetence? Are you for real with these ridiculous statements?