on 18-02-2022 16:54
Yesterday I received my Hub4 and installed but continued to receive the speeds of my previous package (M350).
The call center told me to give it 24h and that everything looked fine from their end. My friend who works for VM also said everything looked fine on their oximeter.
Samknows says I am getting 1g to the Hub but only 100mb to the computer (including Safe Mode with networking) and 300mbs to my phone.
Speedtest.net says I am getting 350mb to the computer and 300 to the phone.
I have tried the following combinations and all result in the same speeds as above:
1. Modem mode > cat5e > PC
2. Modem mode > cat7 > PC
3. Modem mode > cat7 > Netgear R6400 > cat6 (through walls) > cat7 > PC
4. Router mode > cat5e > PC
5. Router mode > cat7 > PC
6. Router mode > cat7 > cat6 (through walls) > cat7 > PC
7. Modem mode > cat5e > laptop (400mbps)
8. Router mode > cat7 > laptop (400mbps)
3. Modem mode > cat7 > Netgear R6400 > cat7 > PC
NIC is Intel® Ethernet Connection I219-V, the following link was done also: https://www.intel.co.uk/content/www/uk/en/support/articles/000058667/ethernet-products/gigabit-ether...
As you can tell I have tested extensively, does anyone have any idea what's left?
on 18-02-2022 19:10
on 21-02-2022 13:40
Hi @Cwoods2503,
Thank you for your post and welcome to our community forums. We're here to help.
I am very sorry to hear that you're having a bit of trouble with your router and connection speeds recently. Are these ongoing today? If so, has the advice that @jbrennand has provided helped at all?
Thanks,
on 05-03-2022 14:16
Hi, sorry for taking so long to get back to you I didn't have time to test.
I've done what @jbrennand suggested and theres no difference, my configuration is as below:
With the following speed tests:
on 05-03-2022 14:18
My phone gets the following speeds:
on 07-03-2022 14:29
Hi @Cwoods2053, thanks for your post and I'm sorry you're still having issues still.
I've ran further diagnostics and checks, and there aren't any issues with upstream, downstream or power levels being out of specifications so it does appear that there may be issues with the devices, rather than the Hub or Network directly (as you confirmed SamKnows is suggesting).
I'd recommend ensuring all your drivers are up to date on your device and all updates have been performed too.
Do you have any other wired devices you can try this on that you may not have tested yet?
Many thanks
07-03-2022 15:21 - edited 07-03-2022 15:23
VM need more capacity