on 28-04-2022 21:50
Hi all,
I received a hub 4 and have gig 1 enabled from today. Wi-Fi speed isn’t as fast as hub 3 with my previous m600 package. I was getting around 550-580 on the Wi-Fi using ookla speed test now I’m getting around 350-450? Fine the sam knows test and it says I’m getting 2 gig to hub 4? I’m using an iPhone 13 pro max so that should be good upto 866 on the Wi-Fi? Any ideas?
Answered! Go to Answer
on 29-04-2022 14:06
on 28-04-2022 21:51
Couple of typos …. I’m getting 1 gig to the hub 4
on 29-04-2022 14:06
on 29-04-2022 18:23
Thanks, I’m gathering that now. Still don’t understand though why I was getting faster Wi-Fi speeds on hub 3 with volt m600 than I am now on hub 4 volt gig 1. Sam knows shows 1145 to the hub 4 so I know I’ve been upgraded, but the Wi-Fi to my iPhone 13 is slower than the hub 3 was?
30-04-2022 16:39 - edited 30-04-2022 16:40
@Dave-wh wrote:Thanks, I’m gathering that now. Still don’t understand though why I was getting faster Wi-Fi speeds on hub 3 with volt m600 than I am now on hub 4 volt gig 1. Sam knows shows 1145 to the hub 4 so I know I’ve been upgraded, but the Wi-Fi to my iPhone 13 is slower than the hub 3 was?
Are you connecting on the 5Ghz wifi band as it's the fastest. You might be connecting to the 2.4Ghz band which is slower.
Try splitting the SSID and manually connecting.
• Access your Hub by navigating to 192.168.0.1
• Login with the default login info (on base of Hub) unless you've already updated it.
• Go to Advanced Settings > Wireless > Security
• Under Wireless Frequency 2.4GHz change the Wifi Network Name (SSID), suggest append _2 to the end.
• Repeat for the Wireless Frequency 5GHz, suggest append _5 to the end and click on Apply changes
• Try to avoid spaces and periods in the SSID names as they can cause issues with certain devices.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks