New Gig1 package, device only receiving under 100mbs

[Ellioth56]

I recently upgraded to the Gig1 fibre from my previous m100 package, since installing I have run multiple speed tests using websites such as 'Samknows Speed test', 'Ookla website and desktop app' and a few others, all of them showing quite different speeds and none of them are close to the advertised 1000mb/s.

I am using a Cat 7e ethernet cable and I am running the tests on my desktop which has a gigabit ethernet port, which has also all the updated network drivers so the device shouldnt be the issue. Has anyone else experienced this as I am quite stuck on what to do.

Here are some photos from the tests.

Samknows Speed Test - Ethernet

Ookla webpage - Ethernet  

Ookla Desktop App - Ethernet  

Samknows - Wi-fi

Ookla - Wi-fi

[Ellioth56]

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

25	331000000	4.9	40.9	QAM256	25
1	139000000	4.6	39	QAM256	1
2	147000000	4.6	40.9	QAM256	2
3	155000000	4.8	40.4	QAM256	3
4	163000000	5	40.4	QAM256	4
5	171000000	4.6	40.4	QAM256	5
6	179000000	4.5	40.4	QAM256	6
7	187000000	4.7	40.9	QAM256	7
8	195000000	4.6	40.4	QAM256	8
9	203000000	4.3	40.4	QAM256	9
10	211000000	4.4	40.4	QAM256	10
11	219000000	4.6	40.4	QAM256	11
12	227000000	4.4	40.9	QAM256	12
13	235000000	4.3	40.4	QAM256	13
14	243000000	4.4	40.9	QAM256	14
15	251000000	4	40.4	QAM256	15
16	259000000	4	40.9	QAM256	16
17	267000000	4.4	40.9	QAM256	17
18	275000000	4.9	40.9	QAM256	18
19	283000000	4.4	40.4	QAM256	19
20	291000000	4.5	40.9	QAM256	20
21	299000000	4.6	40.4	QAM256	21
22	307000000	4.6	40.4	QAM256	22
23	315000000	4.3	40.4	QAM256	23
24	323000000	4.7	40.4	QAM256	24
26	339000000	4.4	40.4	QAM256	26
27	347000000	3.7	40.4	QAM256	27
28	355000000	4.1	40.4	QAM256	28
29	363000000	4.4	40.4	QAM256	29
30	371000000	4.2	40.4	QAM256	30
31	379000000	4.2	40.4	QAM256	31

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25	Locked	40.946209	0	0
1	Locked	38.983261	0	0
2	Locked	40.946209	0	0
3	Locked	40.366287	0	0
4	Locked	40.366287	0	0
5	Locked	40.366287	0	0
6	Locked	40.366287	0	0
7	Locked	40.946209	0	0
8	Locked	40.366287	0	0
9	Locked	40.366287	0	0
10	Locked	40.366287	0	0
11	Locked	40.366287	0	0
12	Locked	40.946209	0	0
13	Locked	40.366287	0	0
14	Locked	40.946209	0	0
15	Locked	40.366287	0	0
16	Locked	40.946209	0	0
17	Locked	40.946209	0	0
18	Locked	40.946209	0	0
19	Locked	40.366287	0	0
20	Locked	40.946209	0	0
21	Locked	40.366287	0	0
22	Locked	40.366287	0	0
23	Locked	40.366287	0	0
24	Locked	40.366287	0	0
26	Locked	40.366287	0	0
27	Locked	40.366287	0	0
28	Locked	40.366287	0	0
29	Locked	40.366287	0	0
30	Locked	40.366287	0	0
31	Locked	40.366287	0	0

 

[Ellioth56]

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

33

96

4K

1880

QAM4096

424

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

33

Locked

42

4.8

813452942

0

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60300000	44.8	5120 KSym/sec	64QAM	1
2	53700000	44.3	5120 KSym/sec	64QAM	2
3	46200000	44	5120 KSym/sec	64QAM	3
4	39400000	43.8	5120 KSym/sec	64QAM	4

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	US_TYPE_STDMA	0	0	0	0
2	US_TYPE_STDMA	0	0	0	0
3	US_TYPE_STDMA	0	0	0	0
4	US_TYPE_STDMA	0	0	0	0

[John_GS]

Hi Ellioth56

Thanks for posting and welcome to the community. 

Apologies for the lower than expected speed - I've done a system check today and no outages are showing, all levels are in spec etc.

I hope everything has sorted itself out but do keep me posted if you need further assistance.

Best,

[Ellioth56]

Hi John, thanks for your reply, I'm still having the same issue and the speed seems to be staying consistanly low, I think the first day of installation I was able to download a game at 103MB/s which is the equivalent of around 800Mb/s, so I was originally getting the right download speeds but ever since it has been a lot lower.

[Serena_C]

Hi @Ellioth56

Thanks for getting back to us.

Sorry to hear you are still experiencing sluggish speeds, I understand how frustrating this must be.

Can you please perform a Pinhole reset on your Hub by following these exact instructions:

Disconnect all unneeded ethernet cables from the rear of the Hub.
With the Hub Powered on use a paperclip or similar (I use a mobile phone SIM Slot tool) and do a pinhole reset.
Depress the pinhole switch for a timed 60 seconds then release.
DO NOT reboot the hub but allow it 5 to 10 minutes for it to boot itself up.

Let me know how things are working after this 🙂

Kind regards,

Serena