Latency is getting worse everyday...

[risc19]

Day by day my latency gets worse and worse.

Wired connection in modem mode, connected to tp link archer c4000 (all cat 6 cables).

Only 4 devices connected. 2 wired + 2 wifi.

350mb, HUB3 in Reading area.

Snap shot....

https://www.thinkbroadband.com/broadband/monitoring/quality/share/2c90f3e8d3b925d928c0bcd773dcf108db...

Live....

https://www.thinkbroadband.com/broadband/monitoring/quality/share/b458c524725278d2e9cee955d93abc2c53616c62

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	723000000	4.5	40	256 qam	40
2	539000000	5.8	40	256 qam	17
3	547000000	5.5	40	256 qam	18
4	555000000	5.5	40	256 qam	19
5	563000000	5.6	40	256 qam	20
6	571000000	5.5	40	256 qam	21
7	579000000	5.5	40	256 qam	22
8	587000000	5.8	40	256 qam	23
9	595000000	5.6	40	256 qam	24
10	603000000	5.5	40	256 qam	25
11	611000000	5.1	40	256 qam	26
12	619000000	4.5	40	256 qam	27
13	627000000	5.3	40	256 qam	28
14	635000000	5	38	256 qam	29
15	643000000	4.8	38	256 qam	30
16	651000000	5.1	40	256 qam	31
17	659000000	4.9	40	256 qam	32
18	667000000	4.9	38	256 qam	33
19	675000000	4.8	38	256 qam	34
20	683000000	4.9	40	256 qam	35
21	691000000	5	40	256 qam	36
22	699000000	4.5	40	256 qam	37
23	707000000	4.6	40	256 qam	38
24	715000000	4.5	40	256 qam	39

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	45	0
2	Locked	40.3	29	0
3	Locked	40.3	28	0
4	Locked	40.3	27	0
5	Locked	40.9	34	0
6	Locked	40.9	34	0
7	Locked	40.3	26	0
8	Locked	40.3	32	0
9	Locked	40.3	28	0
10	Locked	40.3	42	0
11	Locked	40.3	29	0
12	Locked	40.3	61	0
13	Locked	40.3	43	0
14	Locked	38.9	49	0
15	Locked	38.9	54	0
16	Locked	40.3	55	0
17	Locked	40.3	52	0
18	Locked	38.6	65	0
19	Locked	38.9	60	0
20	Locked	40.9	60	0
21	Locked	40.3	61	0
22	Locked	40.3	50	0
23	Locked	40.3	58	0
24	Locked	40.3	59	0

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60300026	39.5	5120	64 qam	1
2	39400056	37.5	5120	64 qam	4
3	46200024	38	5120	64 qam	3
4	53700029	39.5	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[risc19]

Oh, what a strange coincidence!

Could you share the information from the field team??

[Akua_A]

The field team has not yet provided any information in regards to this, however they have sent out an engineer to take a look into this for you. They are aware that this is an ongoing issue and they want to do their best to help.

Thanks, 

[risc19]

---

@Akua_A wrote:

Hi @risc19,

I have just heard back from our field team. They have arranged for an engineer to come and take a close look at this for you today.

You can check the  appointment date and time on your my VM account. You can also reschedule it there if you would like.

Please let us know how the appointment goes.

Thanks,

---

The appointment didn't go well.

This was due to the fact that no one arrived.

Is this some kind of troll? 

Are you guys just seeing how far you can push me before I leave?

ALL I WANT IS A CONNECTION WHERE THE LATENCY DOESNT REGULLARY JUMP TO 200MS

I'm working all day tomorrow so dont reschedule another one.

And yes, it's in router mode.

[risc19]

Todays lagfest with a dash of packet loss...

[Zoie_P]

Hi Ris19, 

I am so sorry that our engineer did not show up this is unacceptable, I can book an engineer for you as there was no work order for the one the field team sent out. 

I will also look at getting a complaint raised for your experience, and we can get this resolved for you asap as our customers should get the best service possible.

Popping over a private message getting some details and booking the engineer at a date and time best suited for you, just keep an eye out for the little purple envelope.

Zoie

[risc19]

Friday night craptacular!

I was out all day until 7:00 pm so don't blame me for the spikes.

[risc19]

Saturday lag fest...

[Natalie_L]

Hi risc19

I am sorry to see you experienced lag last night. 

I have responded to your private message.

Thanks 

[risc19]

I already responded to Zoie_P.

I think she said she was going to raise a complaint, but she has not responded to my message yet.

If you want to send an engineer out fine, but is there really any point?

For some reason it won't let me respond to private messages right now.

[Natalie_L]

Thank you @risc19. 

I am sorry you are having problems replying to my private message, I will pop you over a new message now. 

Could you please let me know if you have any problems responding. 

Thank you