BQM

[ukmartian]

My speeds are up and down I very rarely get 350mbps   as per previous posts I am on a mesh system..this problem has been consistent on 3 different set up. as unable to a wired connection I was asked to set up a BQM...tonight I had problems between  10pm and 11pm..i hope I have attached this BQM  properly what does it show, if not there ease tell me how..thanks

• [url=https://www.thinkbroadband.com/broadband/monitoring/quality/share/f863ef2073eb4705bf1b64524b0c6b0be68c72f6-13-02-2022][img]https://www.thinkbroadband.com/broadband/monitoring/quality/share/thumb/f863ef2073eb4705bf1b64524b0c6b0be68c72f6-13-02-2022.png[/img][/url]

[ukmartian]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	363000000	1.5	40	256 qam	29
2	251000000	-0.2	38	256 qam	15
3	259000000	-0.2	38	256 qam	16
4	267000000	0.2	38	256 qam	17
5	275000000	0.7	38	256 qam	18
6	283000000	0.5	38	256 qam	19
7	291000000	0.5	38	256 qam	20
8	299000000	0.5	38	256 qam	21
9	307000000	0.7	40	256 qam	22
10	315000000	1.2	40	256 qam	23
11	323000000	1.7	40	256 qam	24
12	331000000	1.5	38	256 qam	25
13	339000000	1.7	40	256 qam	26
14	347000000	1.7	40	256 qam	27
15	355000000	1.5	40	256 qam	28
16	371000000	1.4	40	256 qam	30
17	379000000	1	38	256 qam	31
18	387000000	0.5	40	256 qam	32
19	395000000	0.5	38	256 qam	33
20	403000000	0.5	38	256 qam	34
21	411000000	0.7	38	256 qam	35
22	419000000	0.7	38	256 qam	36
23	523000000	2.2	38	256 qam	37
24	531000000	2.4	40	256 qam	38

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	1231	0
2	Locked	38.9	229	0
3	Locked	38.9	337	0
4	Locked	38.9	342	0
5	Locked	38.9	260	0
6	Locked	38.9	297	0
7	Locked	38.9	302	0
8	Locked	38.9	415	0
9	Locked	40.3	313	0
10	Locked	40.3	375	0
11	Locked	40.3	548	0
12	Locked	38.9	707	0
13	Locked	40.3	876	0
14	Locked	40.3	1085	0
15	Locked	40.3	965	0
16	Locked	40.3	1337	0
17	Locked	38.9	1472	0
18	Locked	40.9	1721	0
19	Locked	38.9	1882	0
20	Locked	38.9	1849	0
21	Locked	38.9	2282	0
22	Locked	38.9	2436	0
23	Locked	38.9	3202	0
24	Locked	40.3	2089	0

[Kath_F]

Hi ukmartian, 

Thanks for coming back and providing more information. 

Going through the posts, I can't see anywhere where you've posted the speed tests from where you have been connected directly from the Hub to your device with out going through the third party equipment. 

I know you have mentioned that you have changed your equipment a few times but we still need to determine if the Hub is actually receiving the correct speed. 

Please disconnect your third party equipment from the Hub, power the hub off and then connect a cat 6 ethernet cable from the Hub to a PC / Laptop. Power the hub back on and leave it to do it's thing. 

Once all connected run a speed test through speedtest.net and pop a screenshot of the results here. 

I've checked our systems and all is looking good from here. The BQM link you've posted is looking good too. 

Keep us posted. 

Thanks, 

[ukmartian]

I am not in a position to mess about with things at the moment the problem is my modem is downstairs.  and as I mostly use the Internet upstairs when I.get slow speed or drop outs that means I will have to come down.stairs (when it happens) disturb the family  turn everything off disconnect reboot plug in and test.  bearing in mind that when  I switch it back on again it has recovered somewhat   also you have not got all the reading on there..I could not send all the info as requested as to many characters and when I tried to break the post into manageable bits I still could not send all as it told me I was flooding the post and locked me at....I have 2 suggestions as all me probs started when I tried to upgrade to a hub 4 which didn't work so I had to get another hub 3.  Can I not try another hub...and second PM me a e mail and I will send you the network 2 full sets which include the network logs..which had such things as critical and  error on nearly every line....however I will attempt a speed test but it will only be a snapshot off what I find at 1 particular time 

[SCA1972]

@ukmartian You don’t need to send logs to the VM staff, they can access all that info on your hub remotely. The reason for posting it here is to see if the non staff members of the community can spot any issues.

You can keep banging your head against a wall or bite the bullet and try a quick test connected direct to the hub. It may disturb the family briefly, but surely the issues you describe are annoying them constantly and they would accept a small disruption if it helps to identify a solution.

You can carry out the speed test activities that @Kath_F has requested at anytime, not just when it disconnects.

______________________
Scott

My setup: VM TV 360 box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

[Kath_F]

Hi ukmartian, 

Thanks for coming back to us on this. 

As mentioned by SCA1972, we don't need you to post the logs to us as we have systems that holds this information. You're usually asked for it as non staff members who don't have access to systems can check things on a deeper level for you. 

The checks are something that we need you to do I'm afraid before we can go any further. 

I appreciate you've said you're not in a position to do those right now so we'll need to hold off on things for now. Once you have been able to run the checks, come back and let us know the results and we can then continue to help further. 

Hopefully a resolution will not be far off then. 

Speak soon,