on 30-06-2021 12:47
Hi,
I have the M500 package and the hub 4, however I live in Seaham which connects to Sunderland and my area is not currently installed with DOCIS 3.1 nor can it receive 1gig, So I am curious as to why my hub is picking up 1 docis 3.1 channel?
3.0 Downstream channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 138750000 | 2.9 | 40.4 | QAM256 | 1 |
2 | 146750000 | 2.2 | 40.9 | QAM256 | 2 |
3 | 154750000 | 1.9 | 40.4 | QAM256 | 3 |
4 | 162750000 | 1.9 | 40.9 | QAM256 | 4 |
5 | 170750000 | 1.9 | 40.4 | QAM256 | 5 |
6 | 178750000 | 2 | 40.4 | QAM256 | 6 |
7 | 186750000 | 2.1 | 40.4 | QAM256 | 7 |
8 | 194750000 | 2.2 | 40.4 | QAM256 | 8 |
9 | 202750000 | 2.2 | 40.9 | QAM256 | 9 |
10 | 210750000 | 2.3 | 40.4 | QAM256 | 10 |
11 | 218750000 | 2.2 | 40.4 | QAM256 | 11 |
12 | 226750000 | 2.1 | 40.4 | QAM256 | 12 |
13 | 234750000 | 1.9 | 40.4 | QAM256 | 13 |
14 | 242750000 | 1.8 | 40.9 | QAM256 | 14 |
15 | 250750000 | 1.6 | 40.4 | QAM256 | 15 |
16 | 258750000 | 1.5 | 40.4 | QAM256 | 16 |
17 | 266750000 | 1.1 | 40.4 | QAM256 | 17 |
18 | 274750000 | 0.9 | 40.4 | QAM256 | 18 |
19 | 282750000 | 0.4 | 40.4 | QAM256 | 19 |
20 | 290750000 | 0.2 | 40.4 | QAM256 | 20 |
21 | 298750000 | 0.1 | 40.9 | QAM256 | 21 |
22 | 306750000 | 0.2 | 40.4 | QAM256 | 22 |
23 | 314750000 | 0.3 | 40.4 | QAM256 | 23 |
24 | 322750000 | 0.1 | 40.4 | QAM256 | 24 |
25 | 330750000 | -0.3 | 40.9 | QAM256 | 25 |
26 | 338750000 | -0.2 | 40.9 | QAM256 | 26 |
27 | 346750000 | -0.1 | 40.4 | QAM256 | 27 |
28 | 354750000 | -0.2 | 40.4 | QAM256 | 28 |
29 | 362750000 | 0 | 39 | QAM256 | 29 |
30 | 370750000 | 0.1 | 40.4 | QAM256 | 30 |
31 | 378750000 | 0.1 | 40.4 | QAM256 | 31 |
3.0 Downstream channels
Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 40.366287 | 0 | 0 |
2 | Locked | 40.946209 | 0 | 0 |
3 | Locked | 40.366287 | 0 | 0 |
4 | Locked | 40.946209 | 0 | 0 |
5 | Locked | 40.366287 | 0 | 0 |
6 | Locked | 40.366287 | 0 | 0 |
7 | Locked | 40.366287 | 0 | 0 |
8 | Locked | 40.366287 | 0 | 0 |
9 | Locked | 40.946209 | 0 | 0 |
10 | Locked | 40.366287 | 0 | 0 |
11 | Locked | 40.366287 | 0 | 0 |
12 | Locked | 40.366287 | 0 | 0 |
13 | Locked | 40.366287 | 0 | 0 |
14 | Locked | 40.946209 | 0 | 0 |
15 | Locked | 40.366287 | 0 | 0 |
16 | Locked | 40.366287 | 0 | 0 |
17 | Locked | 40.366287 | 0 | 0 |
18 | Locked | 40.366287 | 0 | 0 |
19 | Locked | 40.366287 | 0 | 0 |
20 | Locked | 40.366287 | 0 | 0 |
21 | Locked | 40.946209 | 0 | 0 |
22 | Locked | 40.366287 | 0 | 0 |
23 | Locked | 40.366287 | 0 | 0 |
24 | Locked | 40.366287 | 0 | 0 |
25 | Locked | 40.946209 | 0 | 0 |
26 | Locked | 40.946209 | 0 | 0 |
27 | Locked | 40.366287 | 0 | 0 |
28 | Locked | 40.366287 | 0 | 0 |
29 | Locked | 38.983261 | 0 | 0 |
30 | Locked | 40.366287 | 0 | 0 |
31 | Locked | 40.366287 | 0 | 0 |
159 | 94 | 4K | 1840 | QAM4096 | 424 |
159 | Locked | 43 | 1 | 17017447 | 0 |
Thanks
on 30-06-2021 12:59
How do you know your area is not currently installed with DOCSIS3.1 compatible equipment?
30-06-2021 13:00 - edited 30-06-2021 13:03
The website communication is imprecise and sometimes inaccurate, whether that's referring to faults, service availability, or the roll out of the 1 Gbps service, but your immediate area has self-evidently has been upgraded to D3.1. It may be that VM want all or most adjacent areas upgraded before marketing 1 Gbps, and that would seem a very logical strategy. If for reasons only known to you, you want 1 Gbps and can't wait, then you could try phoning up the contract upgrades team, and seeing if they can put that through for you.
Edit: And just to add, that single D3.1 channel is how it works with VM's current roll out. In theory they can provide more, and may need to when they go above 1 Gbps, but currently it's normal to see the range of D3.0 channels and that single D3.1 operating together.
on 30-06-2021 13:01
Because I spoke to 2 engineers and 1 guy on the phone about this who told me that due to covid it was all pushed back, and the headend which is located in pennywell Sunderland does not have the gear installed for DOCIS 3.1
on 30-06-2021 13:05
That's clearly a load of old tosh, because if it were true the Hub wouldn't find the D3.1 channel to lock on to. Your hub stats show it, it's there, it's working, and if it's working your end is has to be working at the CMTS end.
on 30-06-2021 13:05
on 30-06-2021 13:54
on 30-06-2021 13:55
Currently I am just getting 550 down and 37 up, but I imagine it wouldn't go faster because of the profile I am on right?
on 30-06-2021 14:00
on 30-06-2021 14:59