ContributionsMost RecentMost LikesSolutionsRe: Hub 5: Our first ever WiFi 6 broadband router From what I have been told, The Virgin hub 5 is currently not compatible with Docsis 3.1 so wont work properly for gig 1 customers, and voip doesnt work so if you connect your phone to the hub, well good luck. this is the reason for select customers recieving the hub, it is essentially still in trial phase.