on 20-10-2021 12:39
Hi all,
I received the below yet haven't made any changes to my account at all so unsure why I received it out the blue. I also don't have a Virgin Mobile account either. It looks legit so thinking it was a change in the background or sent out in error maybe?
I received it at 09:51 this morning and hadn't been into my account today so also concerned someone else has...
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on 21-10-2021 12:45
Hi @martyp,
Welcome back to our community forums.
Thank you for getting in contact with us regarding this email. We can understand your concern and want to best help. Just to confirm, have you contacted us at all regarding your marketing preferences as seen here https://www.virginmedia.com/help/virgin-mobile-marketing-preferences? Also when looking at the email address this message was sent from, does it appear to have come from us?
Please get back to us when you can.
Thanks,
on 30-10-2021 12:23
Hi Akua,
Sorry for the delay in responding, yes it appears to have come genuinely from Virginmedia, the subject line was:
The sender was:
Virgin Media Preferences Change <PreferencesChange@virginmedia.co.uk> Using KANA Response 19.1.0.316
I wouldn't have accessed that link as I don't have Virgin Mobile, sorry. It doesn't look familiar.
on 31-10-2021 14:26
Hi @martyp,
Thank you for expanding. I understand that you don't currently have Virgin Mobile services, but do you have Virgin Media services (landline, TV, broadband) at the moment?
Thanks,
on 31-10-2021 16:07
Hi Zach,
Yes I do, tv, phone and broadband
on 01-11-2021 16:16
Hi @martyp,
Thank you for coming back to us in regards to the email you received.
If you have our services, as stated before, the marketing preferences can refer to those services. You can manage your Marketing Preferences in your online account, so if you're not happy with us calling you about future offers and discounts, you can amend this to your liking.
Please let us know if there's anything else we can help with at all. 🙂
Thank you.