Email claiming Virgin Media will close my account

[RobBx]

Hi, see attached screenshot.  Is this legitimate or a scam?  How can I find out?

thanks,

[SidBonkers]

Thanks Tim, but having spent so much time so far notifying all our contacts, we'll continue down that road and move to a new ISP when our current contract ends in a few months time.   Appreciate your efforts, though.

[emailclosing]

Everyone affected needs to send an email to Lutz Schuler, Chief executive officer of Virgin Media, email address has been removed from my post but readily available on line.

This will raise your concerns & hopefully get a resolution. there’s also the ombudsman www.commsombudsman.org if a satisfactory solution isn’t offered & ends up being deadlocked with your very reasonable requests.

[TheFellaLondon]

I have also had this email stating that my Virgin Media email account is going to be closed. Like others here I have had the same email address for over 25 years, and think it might have even been set up with Telewest before Virgin took over. I have nearly 25gb of messages built up since 2009 and everyone know my virgin.net email address. If this is genuine, which I assume it is, is there anything that can be done to extend the period before closure, or is there a way of directing the emails to another provider, for example Google? I note the letter states I no longer have VM services, but I am an O2 customer, and I think they are now part of the same company? Wouldn't this mean I do still have services that I am paying for? Any help would be really appreciated.

[newapollo]

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@TheFellaLondon wrote:

I have also had this email stating that my Virgin Media email account is going to be closed. Like others here I have had the same email address for over 25 years, and think it might have even been set up with Telewest before Virgin took over. I have nearly 25gb of messages built up since 2009 and everyone know my virgin.net email address. If this is genuine, which I assume it is, is there anything that can be done to extend the period before closure, or is there a way of directing the emails to another provider, for example Google? I note the letter states I no longer have VM services, but I am an O2 customer, and I think they are now part of the same company? Wouldn't this mean I do still have services that I am paying for? Any help would be really appreciated.

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You need to have an active current broadband account with VM in order to have any possibility of retaining the virgin.net email account.

As per section 6.5 of the /virginmedia.com/legal/acceptable-use-policy (Pre 17th June 2022)

It is your responsibility to back up the contents of your Virgin Media email account. Upon suspension or termination of services the content may be removed and permanently deleted by Virgin Media without notice.

Also as per section 6.4 of the /virginmedia.com/legal/acceptable-use-policy (From 17th June 2022)

Email use 6.4. You may or may not be offered the opportunity to sign up to a Virgin Media email account. Virgin Media email accounts are subject to availability and Virgin Media does not promise that a Virgin Media email account will be provided to you, nor does it guarantee that additional email addresses to your primary Virgin Media mailbox (if you have one) will be made available. If you use a Virgin Media email account, it is a variable service by nature and we may upgrade, update, replace or withdraw it from time to time. It is your responsibility to back up the contents of your Virgin Media email account. Upon suspension or termination of services the content may be removed and permanently deleted by Virgin Media without notice.

You might find the following two links useful

https://www.techlicious.com/tip/move-to-new-email-account/ 

https://community.virginmedia.com/t5/Forum-Archive/Backing-up-your-Emails-One-of-many-solutions 

[Roger_Gooner]

No, VM and O2 are not part of the same company, they are separate companies although they do have joint ownership via a holding company. That might be as clear as mud but the bottom line is that a subscriber to O2 is not a subscriber to VM.

There is no way you need 25GB of emails, so start by junking much of it and export anything remaining to another provider. I have Gmail, Outlook.com and Yahoo accounts and prefer Gmail. You can auto-forward emails to Gmail. It's easy to inform people and companies or your new email address, but you only have to do the essential ones first.