Security matters
For internet security tips and help staying safer online
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Latest Phishing News 24/05/2024

Latest Phishing News 24/05/2024 We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or response Email 1 02 ...

Int-Sec by Moderator
  • 65 Views
  • 0 replies
  • 0 kudos

Latest Phishing News 23/05/2024

Latest Phishing News 23/05/2024 We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or response   Email 1 V...

Int-Sec by Moderator
  • 132 Views
  • 0 replies
  • 0 kudos

Websafe / Childsafe issues - F011306655: UPDATE: RESOLVED

Hello, We're aware that some of you may be experiencing Websafe / Childsafe problems and that it's not working as expected despite switching the settings on and off. We're sorry for the inconvenience caused and we hope to get it resolved as quickly a...

ModTeam by Moderator
  • 253 Views
  • 0 replies
  • 0 kudos

Web sites blocked by court order

Here is an updated list of all the web sites that have been blocked on our network, as they’ve been found to be infringing copyright or trademark. As a responsible ISP we obey court orders addressed to the company.   Movie2k-Movie4k download4allEZT...

Pete_DM by Moderator
  • 20638 Views
  • 0 replies
  • 0 kudos

My IP address has been blocked by Virgin Media

My IP address has been blocked by Virgin Media so I can't send any emails to any emails ending in @virginmedia.com, @ntlworld.com or blueyonder.co.uk.When I do try to send emails I get a bounce back that says:'Connections from your IP ###.###.##.### ...

barnabyr by Joining in
  • 497 Views
  • 4 replies
  • 0 kudos

Child safe not working

Hi there child save is not working and I am still able to see not suitable for kids contents poping up before it used to work now even setting is on. I tried to reset pin etc didn't help.  Please do something?

Kunduz11 by Joining in
  • 170 Views
  • 1 replies
  • 0 kudos

Child safe

Please can someone have a look into my account yet again as it is stating child safe is on but it isn't. Also does anyone know why this is happening to many people? 

Spam call?

Hiya, I had a call on my mobile from 0800 052 5306, claiming to be from Virgin Media. As well my mobile number, they knew my name, they then hung up. I did a search on the web for this number and some sites suggest its a scam. The question to Virgin ...

br2 by Tuning in
  • 6557 Views
  • 5 replies
  • 0 kudos

memorable word on keypad

Hi,I just called the support hotline and it asked me to enter the memorable word's character by the phone keypad.Does it mean 2 = ABC, 8 = TUV etc?? I tried several times but could not match it at all. 

jchclive by Just joined
  • 145 Views
  • 1 replies
  • 0 kudos

Resolved! Child safe not working

Child safe is switched on but has stopped blocking adult sites (it used to). I’ve seen previous posts suggesting going to the 1.1.1.1 site and checking AS Name value says Virgin Media and it does. Please help, I’ve got young, curious kids spending mo...

forret86 by On our wavelength
  • 5931 Views
  • 20 replies
  • 0 kudos

Re: 08000525306 spam or real

Following a review of new customer deals on the Virgin website, I was also contacted by this number 0800 052 5306 to discuss my Virgin options. They requested my name and address etc., and then requested I set up a password and provide bank details o...

Screenshot_20240424-100815_Messages.jpg
James191 by Joining in
  • 3488 Views
  • 1 replies
  • 0 kudos

Latest Phishing News 25/04/2024

Latest Phishing News 25/04/2024 We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or response   Email 1 V...

Int-Sec by Moderator
  • 207 Views
  • 0 replies
  • 0 kudos

Unknown transaction

Hi I have recently noticed a direct debit transaction from my bank to a payee called "VIRGINPHONEINS." I was wondering what this transaction is as I have moved over to O2 as of late last year.Kind RegardsDaniel

DMiles by Joining in
  • 171 Views
  • 2 replies
  • 0 kudos