Latest Phishing News 03/12/2024 We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or response Email 1 You...
Latest Phishing News 02/12/2024 We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or response Email 1 Fro...
Hello, We're aware that some of you may be experiencing Websafe / Childsafe problems and that it's not working as expected despite switching the settings on and off. We're sorry for the inconvenience caused and we hope to get it resolved as quickly a...
Latest Phishing News 14/10/2024 We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or response Email 1 Dea...
Loosing email account is only 5% of the issue.How many accounts have your email address as account name? Yes you can still login to that account but you won't receive any communication. You can't update your email address for these, you have to creat...
Dear VirginI cannot use my email account to contact you because when my broadband was installed, the engineers created the email address and did not give me a copy of it. While my account and name details is recognised by your system, it only shows m...
I am the main account holder and have four other family member email accounts linked. Two family members have had their email hacked and associated app on their mobile devices hacked. I've tried to access F-Secure to tighten security across our dev...
I received a call today from a man on 07496 429392 saying to be from Virgin media, asking if the SIM and broadband I ordered are working as it said pending setup, they have both been active for a couple of weeks so I said they were working and he sai...
New Virgin Media user and new to the forum.We are trying to sign up to Virgin Media Advanced Security. We appear to have an F-secure account, but when we login, we are redirected to a page saying the "My F-Secure" is temporarily down for service. Th...
HiYesterday I had an email from VM (genuine, my account number and name was included in the email) saying one of my devices may have been affected with the Mirai malware and I need to take action. Obviously, we don't know which one, as many of my gad...
Hello, what is the latest firmware for the VM hub 4? I don’t think my firmware is updating, which is a security concern, mine is currently 01.04.092.07.10.EURO.PC20, when did this one come out? Thank you.
Latest Phishing News 08/10/2024 We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or response Email 1: ...
I'm having the exact same issue here on my end, how do I turn of WEBSAFE, I cannot access online security settings
