wall socket not installed

[kishorepriyanka]

Hi,

I recently moved to the house and ordered Virgin media broadband, I received the self-install kit today but I don't have a wall socket

[-tony-]

not all installs have an internal box

start outside and look for the external wall box - 6" square ish usually on wall facing road or pavement - brown or grey usually - follow any cables that come from it and go inside - if there are non look inside opposite external box as they may just have drilled through wall - as said it may just be a cable rather than an internal wall box

if you find a cable you need one of these to attach the cable that came with the quick start kit

https://www.diy.com/departments/tristar-data-cable-coupler/571706_BQ.prd

[japitts · Accepted solution]

Self-Serve QuickStart installs are usually offered where there's previously been VM service at your address.

If, for whatever reason, you don't have the co-ax connection points where you need them, you'll need a manned engineer installation. You can either call in to book one (150 from a VM phone or 0345 4541111 otherwise), or wait on here for staff to pickup - which may take a day or so.

[kishorepriyanka]

thank you. ill call them.