QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts


There is a red light on my hub all the time it’s not overheated and is well ventilated and I am still able to get Wi-Fi but I’m confused

Appointment Made .... Never turned up !

Hi, i  booked an appointment slot on behalf of the wife (account holder) on Friday 21st October  for appointment on 25th October in the 8-12 slot. Never turned up !!!,  talk about a wasted day !!. How come there is no accountability, if they turned u...

kopnut by Tuning in
  • 1 replies
  • 0 kudos

Hub 5 failed activation

Hiuograded package and hub 5 was delivered.this has failed to activate, constant red flashing light, CS have tried everything and now talking direct to techies who seemed stumped. tried reinstalling hub3 but unsuccessful looking at network status I s...

TBC1963 by On our wavelength
  • 22 replies
  • 0 kudos

Cannot get broadband

Both neighbours have virgin media installed. But I've been told that I can't receive any services. I've contacted virgin 4 times, they were supposed to call me back. But never do. Every house on the road is listed when you check to see if you can get...

Adam1960 by Joining in
  • 2 replies
  • 0 kudos

New Customer.

Hello, I am thinking of joining VM from talktalk. I have two questions. 1. Will they have to dig up my driveway/drill a hole to put any new cable in?2. My contract ends of the 10th November, and the earliest an engineer can come is the 24th. Is there...

Resolved! Need a Virgin Media Wall Socket

Hi, I recently ordered a broadband package, and was offered a self-install kit, however I do not have the "virgin media access socket" needed to connect my router.I only have a BT master socket, and then a TV aerial socket.How do I go about getting a...

JamsA by Joining in
  • 1 replies
  • 0 kudos


Hi, I’ve just plugged my router in followed all instructions but the base light is just flashing green? And no internet connection does anyone know what this means????