Hi, i booked an appointment slot on behalf of the wife (account holder) on Friday 21st October for appointment on 25th October in the 8-12 slot. Never turned up !!!, talk about a wasted day !!. How come there is no accountability, if they turned u...
Hiuograded package and hub 5 was delivered.this has failed to activate, constant red flashing light, CS have tried everything and now talking direct to techies who seemed stumped. tried reinstalling hub3 but unsuccessful looking at network status I s...
Both neighbours have virgin media installed. But I've been told that I can't receive any services. I've contacted virgin 4 times, they were supposed to call me back. But never do. Every house on the road is listed when you check to see if you can get...
Hello, I am thinking of joining VM from talktalk. I have two questions. 1. Will they have to dig up my driveway/drill a hole to put any new cable in?2. My contract ends of the 10th November, and the earliest an engineer can come is the 24th. Is there...
I ordered a Virgin Volt 1 Gig package and I've now been pushed back to my 3rd install date almost 2 months after my order. 9th September - order dateI spoke to a UK based sales person and had very high expectations of Virgin.17th September - 1st inst...
Hi, I recently ordered a broadband package, and was offered a self-install kit, however I do not have the "virgin media access socket" needed to connect my router.I only have a BT master socket, and then a TV aerial socket.How do I go about getting a...
Hi, I’ve just plugged my router in followed all instructions but the base light is just flashing green? And no internet connection does anyone know what this means????
New customer here!-received my pre-contract information and order summary over a week ago, no welcome email or delivery information received despite choosing last Thursday as a delivery date- can't sign in anywhere as the email address I used to sign...
