QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

Rebook installation

I had an Engineer come a week ago but they could not complete installation and said they would come back, but I have had no visit yet and no confirmation of a new appointment. I phoned Virgin today but was cut off while on hold. Hope long should I wa...

Ben1231 by Joining in
  • 405 Views
  • 4 replies
  • 0 kudos

Landline wall box needs fixing

Hi we recently moved house and our landline box is hanging off the wall and needs fixing. I know it needs to be done through your supplier (we’ve just signed up to Virgin) but I can’t find a contact number or a link to take me to the correct place to...

Resolved! Intermittent Wi-Fi

Only had broadband for a few months and have had problems from the start. I live in a 3 story Victorian house with thick walls. First the signal would not reach all over the house. Virgin sent me a pod which made it a bit better. The broadband is now...

Kiwi63 by Joining in
  • 333 Views
  • 2 replies
  • 0 kudos

New homes infill

Hi, i live in a area which has virgin media and all the surrounding homes in my area have it. We are 14 new homes and have not been connected. From reading on here I know virgin don't do much infill but our property is right on the kerb and not far t...

trbjones by Joining in
  • 256 Views
  • 1 replies
  • 0 kudos

12 hour set up time

Hi there, received our delivery with our self installation start up kit and got a text today to say that this should be done within 12 hours, as we are in the process of moving homes we are unsure if this will be possible for us to do in that timefra...

Carzy94 by Joining in
  • 205 Views
  • 1 replies
  • 0 kudos

Intermitent internet

Hi, I'm trying to sort out the internet for my mother. It's constantly cutting out. I've checked the router logs and it's showing constant warning and critical messages..."No Ranging Response received - T3 time-out...""Unicast Ranging Received Abort ...

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