Unable to connect new hub

[MaryAnne2]

Due to arthritic fingers I am unable to connect new hub.  Can I have a technician call and connect?

[Client62]

Don't be afraid to use a spanner or a similar gripping tool the coax cable connection can be quite firm to turn.

New Install Assistance

Call the Pre-installation and delivery team on 0800 052 1734.

Explain what needs to be done and book an engineer visit.

[Reece_MH]

Hi MaryAnne2 👋

Thanks for posting, and welcome back to the Community Forums.

I'm sorry to hear you're unable to install the new Hub you've received. I can see that you have spoken with our teams, who have been able to assist further. Please do let us know if you need anything else, and we'll be happy to help.

Thanks,