cancel
Showing results for 
Search instead for 
Did you mean: 

Broadband activation issue

Majdaelb
Joining in

hi, 

Hi!

I received my hub 3 today, I plugged in the router but since 6 p.m. the green light is flashing with the green wifi logo, I tried to call but I couldn't get anyone on the phone. anyone know what to do? I just moved into a new apartment that the previous tenant had virgin so the cable and plug must have been installed correctly.

thks

1 ACCEPTED SOLUTION

Accepted Solutions

newapollo
Very Insightful Person
Very Insightful Person

Hi Majdaelb 

The equipment is usually pre-activated, however you might need to call 0800 953 9500 to activate the hub.

If so have your account and area number handy, and the hub serial number.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts.
Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

See where this Helpful Answer was posted

3 REPLIES 3

newapollo
Very Insightful Person
Very Insightful Person

Hi Majdaelb 

The equipment is usually pre-activated, however you might need to call 0800 953 9500 to activate the hub.

If so have your account and area number handy, and the hub serial number.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts.
Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

Thanks, I will do that 

Reece_MH
Forum Team (Retired)
Forum Team (Retired)

Hi Majdaelb 👋

Thanks for posting, and a warm welcome to our Community Forums.

I'm sorry to hear you're experiencing some issues with the activation of your Hub. I can see you've spoken with our team, who have been able to assist you further. Please do let us know if you need anything else, and we'll do our best to assist.

Thanks,

Reece - Forum Team


New around here? To find out more about the Community check out our FAQ