Virgin Media Virgin Media Community

Majdaelb · ‎10-07-2023

hi,

Hi!

I received my hub 3 today, I plugged in the router but since 6 p.m. the green light is flashing with the green wifi logo, I tried to call but I couldn't get anyone on the phone. anyone know what to do? I just moved into a new apartment that the previous tenant had virgin so the cable and plug must have been installed correctly.

thks

newapollo · ‎11-07-2023

Hi Majdaelb

The equipment is usually pre-activated, however you might need to call 0800 953 9500 to activate the hub.

If so have your account and area number handy, and the hub serial number.

Dave

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

See where this Helpful Answer was posted

newapollo · ‎11-07-2023

Hi Majdaelb

The equipment is usually pre-activated, however you might need to call 0800 953 9500 to activate the hub.

If so have your account and area number handy, and the hub serial number.

Dave

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

Majdaelb · ‎11-07-2023

Thanks, I will do that

Reece_MH · ‎11-07-2023

Hi Majdaelb 👋

Thanks for posting, and a warm welcome to our Community Forums.

I'm sorry to hear you're experiencing some issues with the activation of your Hub. I can see you've spoken with our team, who have been able to assist you further. Please do let us know if you need anything else, and we'll do our best to assist.

Thanks,

Reece - Forum Team

New around here? To find out more about the Community check out our FAQ

Virgin Media Virgin Media Community

Virgin Media Virgin Media Community

Broadband activation issue