I was promised a pre-pull last Monday(15/4/24), no show, hardly surprising. Quote from customer services " I'm personally apologize you on the delay, John! I will have this updated in the system and I assure you that the pre-pull will be completed today. Once it's done I will make sure that the engineer will visit the property on the scheduled date and the have the installation done for you."
Rang again Tuesday (16/4/24) to be told there is no record, even though I was told on the Monday that it would take place that day, and requires an engineer visit to see what the problem is!
17/4/24 Virgin engineer arrives to ask what the problem is. I tell him of the missed pre-pulls her checks the cover outside my house and said everything is in place for the pre-pull. He rings his boss, who tells him it is taking place today (18/4/24). Well would you believe it, it's now 14:18 and there is no sign of the pre-pull team and my services are meant to be installed next Wednesday 24/4/24. I've cancelled my previous broadband provider as I was given an installation date of the 9/4/24 originally. This is the worst experience I've ever been involved with. No one in virgin media takes ownership of the problem and the customer is left in the middle being told untruths and false promises.
