Relocation of access point

[blacktea_]

Hi All,

Can anyone recommend the best course of action to have my access point moved by VM?

Many thanks for any advice 

Wes

[Tudor]

There will be a fee of £25. 

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

[Ilyas_Y]

Hey @blacktea_ Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏼

I'm sorry to hear about the need for moving the main access point around.
I will assist you on this and get this done for you, please bear in mind there is a £25 call out charge for this.

I will send a private message to assist.

Kind regards,
Ilyas.

[Ilyas_Y]

Thanks for speaking with us today @blacktea_ on the VM forums. 👋🏼

I'm glad I have been able to assist and get this relocation booked in.
The details can be found within our private chat.

Let us know if you need anything else and we'll assist, also keep us updated on how the engineers appointment goes.

Kind regards,
Ilyas.