Im disgusted with Virgin

[KHJewels1]

Virgin literally chased me to come on board.

1. They didn't send a technician so I don't have PHONE OR INTERNET at my business in the most damaging week of the week in retail!

2. They sent kit to wrong address

3. They have marked my account as residential Still at wrong address

4. They are not answering any emails from me

5. They are pressuring me to open another account.

6. No callback from manager

It goes on... even down to They have rescheduled another engineer for later than original and "if I'm not in They will charge me".

Complete Joke

[goslow]

Are you a business customer trying to set up a business account with 'VM Business'?

If so, you are unlikely to make further progress on here as the forum is for residential customers/accounts only.

[jpeg1]

But according to point 3, VM think it's a residential account.

This is not going to be easy to resolve. As far as VM is concerned the OP has been signed up so they have no incentive to sort it out. 

If KHJewels1 is still within 14 days of a residential account being connected they would probably be best off cancelling now and starting again. Perhaps with another supplier. 

[Reece_MH]

Hi KHJewels1 👋

Thanks for posting, and a warm welcome to the Community Forums.

I'm deeply sorry to hear about this experience, and the way it is making you feel. So I can get some more details on this and clear things up, I'm going to send you a private message.

Please look out for it in the top-right, white envelope or by tapping your profile picture and selecting "Messages".

Thanks,

[KHJewels1]

I'm a business customer but Virgin set 2 accounts (2 different addresses) as residential. They have admitted its their error, arranged an electrician to put in something temporarily to at least give me some sort of service while they sort out their error BUT the electrician never turned up to install the box, no communication from them, and no reply to my emails. I've got through on phone to complaints and they have done Nothing about it. I have no phone and no Internet now... 

[KHJewels1]

I'm a business customer but Virgin set 2 accounts (2 different addresses) as residential. They have admitted its their error, arranged an electrician to put in something temporarily to at least give me some sort of service while they sort out their error BUT the electrician never turned up to install the box, no communication from them, and no reply to my emails. I've got through on phone to complaints and they have done Nothing about it. I have no phone and no Internet now... I am out of the 14 day period with false promises. I also cannot access the website as they haven't sent me log in details that work ... 

[jpeg1]

If they have said you are a residential customer, the 14 days only starts when you are first connected. If you haven't had any working service you can cancel now. 

[Vikki_M]

Hi KHJewels1

I can see my colleague sent you a private message to help with this. 

Please respond to him directly there and we can advise further for you. 
 

[KHJewels1]

I cannot access any private messages !

Update, I finally had an engineer in last night who STILL had the wrong address on the system (despite me correcting Virgin MANY TIMES) but used his common sense to ring me first. He is going to complain for me and try and get it sorted though I have zero confidence in Virgin now. 

At least I have a phone and Internet not slbeit on an wrong type of account!

Thank You all for your help..

[Vikki_M]

Hi KHJewels1

Thank you for the update.

If you still need any support with this, please let us know. 

You can access private messages via the envelope in the top right of the page.

If you are unable to access this, please let us know what error you are seeing and we can advise further.