QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

VM Hub 3 Connection Issues

I have been having intermittent connection issues for a couple of months now and have had 1 engineer visit during this time.My current configuration is VM Hub 3.0 (in modem mode) connected to a 3rd party router.I will post logs in a post below.I hope...

CJBoyd by Tuning in
  • 7 replies
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Resolved! My Flat doesn’t have wall socket

Hi, I have made the purchase of the kit before moving to the flat. It turned out that the flat apparently doesn’t have the internet wall socket therefore I can connect the cables anywhere. Is this can be installed by an engineer or do I need to talk ...

Resolved! Hub 5 connector

Hi guys and gals. Im trying to work out what connector is on the coax used to connect the hub 5 to the virgin media wall outlet. Help appreciated thanks.

Signing up

Looking to move from Sky but our address not showing when searching on the website. Our neighbours on either side are on there. Our address is also on the Royal Mail website. We also have fibre installed via BT open reach. Can we still get virgin as ...

Resolved! Phone line cut

Trying to set up virgin hub 3. Followed instructions but won't connect, I just have green WiFi light on and flashing green light at the bottom. Tried phoning and they said they'd reset it for me and will work in 15 mins but nothing happened. I have j...

Resolved! I am deaf i need to move entry point

Hi I am deaf and wanting to change my entry point to my modern which is in my back bedroom, the reason for change is I am having a extension built back of my bungalow so I'm wanting the new entry point moving to my front lounge. Also the brown juncti...

Modem mode for Hub-3?

I’ve just had Virgin Media installed, with a Hub-3, and am very happy with the speeds so far! I use Google Nest mesh Wi-Fi as the signal from the hub wouldn’t reach the whole house, and that’s all working well so far. However, I still see the hub and...

venesa00 by Just joined
  • 2 replies
  • 0 kudos

Broadband gone away form

I have signed up for virgin broadband last week but received an email from your company saying about “Gone Away form”?i understand this is because there is a previous account still live. How can I remove this account so I can then revive my quick sta...