Brown box cover missing
Hi,Hope you are well.My brown box cover is missing outside the property and I am worried the rain might damage the cables.Could you kindly arrange for a replacement or can I order one somewhere?
QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts
Setting up a fibre connection to a new build
HelloI am having a problem ordering VM broadband to a new build property, and I can see that multiple other people have had the same problem as I am having.I will be moving into a relatively new build apartment block in an area with a lot of older pr...
My address isn't listed correctly on the post code checker
On the Virgin Media postcode checker my address (that I'm moving to shortly) doesn't appear correctly and says services are unavailable, however if I select the flat below (it's a Victorian conversion) they can get virgins services. My address appear...
Virgin TV 1 is offline
I am unable to record at the moment and keep getting the error message Virgin TV 1 is offline or not connecting. Turn it on to check if your recording was successfully scheduled. I have turned the router on and off on several occasions with no benefi...
No connection
Internet been down most of the day, Hertfordshire. Area SG13 back on for a couples of hours and now phone line is down that is connected to superhub 4 Seems to be a daily occurrence that it goes down for 10 minutes here and there when in the middl...
Looking to install Virgin - new build?
I moved into a new build site 7 years ago and enquired about virgin then. Apparently not available on my area. I have been with sky since. I went to check again today and website still says not in my area. Everywhere else in the town apart from the n...
Resolved! Engineer arrival time not updated on MyVM
I've booked for an engineer to come this afternoon. Initially was told between 1pm and 6pm but I'll be able to see a more precise time on the my VM app on the day. It's now nearly 1pm and the My VM app still says between 1pm and 6pm. When do they nor...
Resolved! When will Virgin be in my area?
hi all. I have spotted a house I'd like to rent (it's beautiful!) but it's in quite a rural area. The fastest speeds quoted for that address are under 70Mbps. We are a family of 4 and quite like gaming/streaming, so this wouldn't be fast enough. Is t...
Resolved! Red light on hub3 router.
We have had a hub 3 for a few years now but it's now showing a red light permanently at the front and the top of the unit gets hot. I have already: • Turned the power switch off on the back of the Hub• Ensured the Hub is upright, in a well-ventilated...
Resolved! Moving home installation delay nightmare distress and confusion
I am writing this message with immense distress and frustration, seeking urgent help from anyone who might be able to assist me in this situation.I am about to move house and placed an order with Virgin Media on the 1st of July, to take my contract w...
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