Hub 5 Log In
Hi, just got back to VM and have the hub 5. Simple question, how do I log into the hub?No idea of ip address or password. Is there a list of recommended settings to get the most out of the hub?Thanks,
Forum Posts
Fibre Broadband Installation Frustration
I am becoming increasingly frustrated with Virgin Media continually delaying the install of my new M350 fibre broadband. A timeline:2nd Dec: Order placed18 Dec: Initial install date 3rd Jan: Delayed install date19th Jan: Delayed install dateAnd now I...
Broadband and account issues
I have a problem with the Internet at home, I can't register on your site. I don't get any billing. I haven't had internet at home for over a week... I called your helpline and they didn't solve anything at all. It already
Re: No welcome email or package
Hi,I am having the same issue - order went through successfully on the 03/01/24, but i have not received any package or welcome email.i can provide an order number etc, but no account number. i had selected tomorrow as the install date, but i assume ...
Moving router
Hi We had our broadband installed on Friday and the engineer said that it needed to be as close to the incoming service as possible so its now under a sofa in the kitchen. Not the greatest of locations as im sure you can imagine. Please can you arran...
1 wall connection but want tv and hub in same room
Hoping to get some guidance. I want to have my hub and my V6 in the same room but I only have 1 wall socket.What is the best way to do this? I have read about splitters but not sure if I can just buy any plus the additional cables.Thanks
Exposed cable at end of drive
Hi There, I've got a bit of my drive near the pavement thats mud and between myself and the neighbour the cable has become exposed.I've due to book in someone to flag the remaining grassy area but I', concerned about the cable being exposed and so cl...
When will I be charged from for my new broadband in new property
Hello, I am in the process of moving house and will be moving at the beginning of February. I am trying to get ahead with getting things sorted and have chosen to go with Virgin Broadband. I have asked for the installation pack to be sent to my new a...
Relocate external cable
Good EveningI currently have a cable running through my garage to the back of my house and into a VM box in my kitchen.However, i am due to be having my garage converted and the VM cable will need moving. I have been on the VM website and cannot find...
Switching to freeview
Hello,I’ve recently moved into a flat where I think the previous tenant had Virgin broadband and TV installed. There’s a small box which seems to split the broadband and TV, and I’m using the broadband cable to connect to the internet as I am with Vi...
