Recent DiscussionsInstall issues Hello, I had a virgin engineer visit my property today for install. My house sits on the end/corner of the street so my front drive garden swings around (if that makes sense) to the next house. Ne...Property "unserviceable"/too expensive Hi All, new to the forum and looking for advice/help. Decided to switch to virgin media at the start of December 2025 as now need the higher speeds they provide for both work and family. Address che...Connection time-outs every now and then Hello, My connection is getting annoying time-outs. For several years my connection was stable, but since 4-6 weeks the connection cuts off for 5-60 seconds every 5-90 minutes. Quite random, as you ...Need to book a £25 Non-Fault Call Out for cable relocation Hi, I've just renewed my contract and I need an engineer to move my internal entry point. We have recently added internal wall insulation, so the current cable entry is now too deep/inaccessible. I...Virgin available on my street, but not my house Hello, I am also in the same boat. Using the online postcode checker, Virgin broadband is available for all the other houses on my lane (there are only 8 of us), except mine. I’m desperate to join as...Just moved into a new flat, optic cable as the only connector? Hi everyone, I just moved into a new (newly refurbished flat) and wanted to get Internet set up. VM says hybrid fiber is available at my flat, so I wanted to go with that, however as I looked around...Switched to Virgin on 22nd Dec ... Still at total loss and complaints being ignored Having to post here as I'm at the end of my sanity.... Virgin attempted a takeover from Sky in 22nd Dec. Despite me informing them I had no cabling to my home, the takeover was authorized and I've be...Moving Router / Coax Entry I would like to ‘flip’ my lounge which would require the wall box to be moved to a different entry point into the house to enable the router to be moved. Can this still be arranged for existing cust...Installation Delays from November 2025 to January 2026 – Urgent Help Needed Dear Virgin Media Team and Community Members, I am posting this detailed report to highlight the significant delays and poor communication I've experienced with my broadband installation. As a new c...Moving router Hi I was wondering if I can get help from Virgin Media to move the router from front room to the dining area, both are on ground floor. Thanks
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