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No WiFi after lightening strike Keynsham

jaybeevee
Tuning in

on ‎16-08-2022 16:34

Tue 16Aug 4pm, I just had a lightening strike and I lost Wi-Fi (but not tv), was anyone else affected ? 

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4 REPLIES 4

japitts
Very Insightful Person
Very Insightful Person

on ‎16-08-2022 16:37

Is it only your WiFi affected, are Ethernet cabled connections from your router similarly affected?

You can check for known area faults via 0800 5610061

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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jaybeevee
Tuning in
In response to japitts

on ‎16-08-2022 16:44

The router light has gone out and when I switch it off for a minute and switch it on I just get 4/5 v fast white flashes and then no lights

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Tudor
Very Insightful Person
Very Insightful Person
In response to jaybeevee

on ‎16-08-2022 17:03

Looks like hub is dead

Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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jaybeevee
Tuning in
In response to Tudor

on ‎16-08-2022 18:55

Thanks, I phoned and I got on the waiting list for a cancellation, but still no engineers for 3 days

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