No Internet

[michaelslota197]

After being told I could just plug in my hub3 at my new address and be up and running, it's now been 4 whole days + the day of moving and still nothing.

I've checked all connections and even had new leads posted out to me, still nothing, running a test on the app says all is fine at my address so I need to book an engineer which will cost me £25..... Surely something is wrong?

Any ideas?

[jbrennand]

It has probably not been activated onto your account at the new address.

Call the equipment activation number on - 0800 953 9500 (option 3) – you will need the serial number/MAC address off the barcode sticker and also your account number

[michaelslota197]

It has already been activated at their end... they don't seem to understand it as much as nobody can understand the VM call centre staff. Sending an engineer out Wednesday.

Thanks

[Tudor]

Phone that number, activations do not always work first time. If no luck, call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday

[Kath_F]

Hi michaelslota197, 

Thanks for your post and welcome to the forums. It's great having you on board with us although we are sorry to hear that there were issues with your equipment. 

Checking this end I can see the engineer is still booked to come today as per your post so hopefully things will be sorted later on. 

Please come back to us via the Community with an update on how you get on and how it all goes. 

Thanks,