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New installation

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JillHutton
Joining in

on ‎22-03-2024 07:22

Hello, we a failed installation on Saturday 16th - engineers didn’t turn up. Received differing information over the phone - one agent saying the the field engineer had cancelled the install due to us living on a busy road?! and mention of a nearby tree not on our property another saying this made no sense and to rebook and providing a new date (27/3/24). Is there anyway to get up to date info as to what is happening?

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jbrennand
Very Insightful Person
Very Insightful Person

on ‎22-03-2024 16:19

Call the Pre-installation and delivery team on 0800 052 1734 and see what they have to say.


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & TNT sport), x3 V6 boxes (1 wired, 2 on WiFi), Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

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jbrennand
Very Insightful Person
Very Insightful Person

on ‎22-03-2024 16:19

Call the Pre-installation and delivery team on 0800 052 1734 and see what they have to say.


--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & TNT sport), x3 V6 boxes (1 wired, 2 on WiFi), Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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