on 24-11-2021 12:11
Hi all, I'm waiting to move into a new build house,and being told, it's read for virgin + bt fibre, it has a central connection point/box , upstairs , the other points around the house via media plates ect, will I need a router, or how do I connect different items by ethernet cables, was using a router in my old house, by tv for freesat box and other media boxes, getting help via phonelines is impossible thanks in advance.
Answered! Go to Answer
on 24-11-2021 12:56
@johnbfranklin50 wrote:As hadn't moved in yet , no pictures, but been told it's OK for both, just wondering if I will need a router, and if so where do I plug it in thanks.
I think you will have to wait until you move in to find out if what the developers builders have told you is suitable for virgins services, then as a first install you will need a manned setup, if you know the location postcode you can check if indeed virgin service that location.
24-11-2021 12:21 - edited 24-11-2021 12:27
Hi all virgins broadband and TV need a coaxial cables in order for thier systems to work, they will come in via a street cabinet which will have underground cables that run to the Omnibox then the coaxial cables enter your property, from the omnibox on the wall of your property, photographs of the boxes and connections you have already installed will help clarify if the setup is suitable for virgin, which is different to BT. Regards Micky
on 24-11-2021 12:32
As hadn't moved in yet , no pictures, but been told it's OK for both, just wondering if I will need a router, and if so where do I plug it in thanks.
on 24-11-2021 12:33
“Hi all virgins broadband and TV need a coaxial cables” not totally correct. In some new areas it’s actually fibre to the premises and then a converter box is used to give a coax output for the hub and TV box. So, yes the VM boxes need coax, but not all the circuit from the street box has to be coax.
on 24-11-2021 12:46
@Tudor wrote:“Hi all virgins broadband and TV need a coaxial cables” not totally correct. In some new areas it’s actually fibre to the premises and then a converter box is used to give a coax output for the hub and TV box. So, yes the VM boxes need coax, but not all the circuit from the street box has to be coax.
Your right I'm afraid I didn't make it clear in my post as to the type of cable that comes from cabinet to the property.
on 24-11-2021 12:56
@johnbfranklin50 wrote:As hadn't moved in yet , no pictures, but been told it's OK for both, just wondering if I will need a router, and if so where do I plug it in thanks.
I think you will have to wait until you move in to find out if what the developers builders have told you is suitable for virgins services, then as a first install you will need a manned setup, if you know the location postcode you can check if indeed virgin service that location.
on 24-11-2021 13:06
Hi there @johnbfranklin50 I would be happy to check if your new home is set up for our services. I will send you a private message as I will need the adress to check this.
Thank you Joe.
on 25-01-2022 18:19
Hi is joe-c available.
on 30-01-2022 17:46
Hi johnbfranklin50,
Thanks for your post.
@JOE-C is an engineer who occasionally helps on the forums when working from home.
Is there anything we can do to help today?
Let us know 🙂
Thanks,
on 30-01-2022 18:28
Hi @johnbfranklin50 sorry I missed your comment. Is this regarding your new build that we spoke about before the new year?
If so I will speak to the relevant teams tomorrow for a specific release date for you. Your address is currently still not showing as released but they did advise me it would be January so I will chase this up for you.
Any other issues before then feel free to drop me a message.
Regards Joe