Is this wall socket a virgin media one?

[lgovirg]

Hi,

Our set up box arrived today. The closest I could find to fit the cable is this wall socket:

The cable doesn't fit. But it doesn't look like a TV-aerial socket either. Is it something that definitely isn't VM? Or is it an old socket which needs some sort of adapter?

Any thoughts would be welcome. Cheers.

[Tudor]

That’s definitely a TV coax socket. 

[goslow]

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@lgovirg wrote:

Hi,

Our set up box arrived today. The closest I could find to fit the cable is this wall socket:

The cable doesn't fit. But it doesn't look like a TV-aerial socket either. Is it something that definitely isn't VM? Or is it an old socket which needs some sort of adapter?

Any thoughts would be welcome. Cheers.

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If you are still searching for a suitable wall socket, try these further suggestions from an earlier topic today.

https://community.virginmedia.com/t5/QuickStart-set-up-and/Wall-socket/m-p/5116757#M213169

If these are no use, and you do not have any connection, phone in for a technician installation.

[Matthew_ML]

Hey Igovirg, thank you for reaching out and a warm welcome to the community, I am sorry to see hear you are having some issues with the install.

I can confirm you are going to need one our sockets installing, however I can see you have spoke to the team were they able to assist with this issues? 

Please do keep me updated on how it goes. Thanks