on 18-01-2022 13:19
Hi, When I had VM installed someone on here said my upload power looked low. As time has gone on I have the occasional issue when playing games on-line, but generally the speed tests look good to my router. Please can someone give my info below a quick once over and advise?
on 18-01-2022 13:20
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 330750000 | -2.5 | 38 | 256 qam | 25 |
2 | 202750000 | -1.4 | 38 | 256 qam | 9 |
3 | 210750000 | -1.7 | 38 | 256 qam | 10 |
4 | 218750000 | -2 | 38 | 256 qam | 11 |
5 | 226750000 | -2 | 38 | 256 qam | 12 |
6 | 234750000 | -2 | 38 | 256 qam | 13 |
7 | 242750000 | -2.2 | 38 | 256 qam | 14 |
8 | 250750000 | -2.2 | 38 | 256 qam | 15 |
9 | 258750000 | -2.4 | 38 | 256 qam | 16 |
10 | 266750000 | -2.5 | 38 | 256 qam | 17 |
11 | 274750000 | -2.9 | 38 | 256 qam | 18 |
12 | 282750000 | -3 | 38 | 256 qam | 19 |
13 | 290750000 | -3 | 38 | 256 qam | 20 |
14 | 298750000 | -2.9 | 38 | 256 qam | 21 |
15 | 306750000 | -2.9 | 38 | 256 qam | 22 |
16 | 314750000 | -2.7 | 38 | 256 qam | 23 |
17 | 322750000 | -2.5 | 38 | 256 qam | 24 |
18 | 338750000 | -2.4 | 38 | 256 qam | 26 |
19 | 346750000 | -2.4 | 38 | 256 qam | 27 |
20 | 354750000 | -2.4 | 38 | 256 qam | 28 |
21 | 362750000 | -2.2 | 38 | 256 qam | 29 |
22 | 370750000 | -2 | 38 | 256 qam | 30 |
23 | 378750000 | -2 | 38 | 256 qam | 31 |
24 | 386750000 | -2.2 | 38 | 256 qam | 32 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.9 | 734 | 44 |
2 | Locked | 38.6 | 410 | 110 |
3 | Locked | 38.6 | 444 | 99 |
4 | Locked | 38.9 | 412 | 105 |
5 | Locked | 38.6 | 437 | 98 |
6 | Locked | 38.6 | 461 | 90 |
7 | Locked | 38.6 | 544 | 87 |
8 | Locked | 38.6 | 526 | 79 |
9 | Locked | 38.6 | 452 | 75 |
10 | Locked | 38.6 | 535 | 73 |
11 | Locked | 38.9 | 801 | 73 |
12 | Locked | 38.9 | 1005 | 65 |
13 | Locked | 38.9 | 890 | 62 |
14 | Locked | 38.6 | 835 | 60 |
15 | Locked | 38.9 | 958 | 51 |
16 | Locked | 38.9 | 1075 | 42 |
17 | Locked | 38.9 | 821 | 49 |
18 | Locked | 38.6 | 636 | 34 |
19 | Locked | 38.6 | 830 | 20 |
20 | Locked | 38.6 | 894 | 13 |
21 | Locked | 38.9 | 651 | 7 |
22 | Locked | 38.9 | 505 | 9 |
23 | Locked | 38.6 | 542 | 5 |
24 | Locked | 38.9 | 677 | 2 |
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 53700000 | 33.8 | 5120 | 64 qam | 2 |
2 | 39400000 | 32.3 | 5120 | 64 qam | 4 |
3 | 46200000 | 33.8 | 5120 | 64 qam | 3 |
4 | 60300000 | 33.8 | 5120 | 64 qam | 1 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 29 | 0 |
2 | ATDMA | 0 | 0 | 24 | 0 |
3 | ATDMA | 0 | 0 | 32 | 0 |
4 | ATDMA | 0 | 0 | 31 | 0 |
on 18-01-2022 13:20
Time Priority Description
16/01/2022 04:57:20 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
15/01/2022 22:15:54 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
15/01/2022 22:15:54 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
12/01/2022 11:44:18 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
12/01/2022 10:15:53 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
12/01/2022 10:15:53 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
09/01/2022 21:25:0 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/01/2022 22:15:52 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/01/2022 22:15:52 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/01/2022 18:13:55 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/01/2022 10:15:51 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/01/2022 10:15:51 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/01/2022 02:54:42 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/2022 22:15:50 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/2022 22:15:50 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
29/12/2021 14:19:34 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
29/12/2021 10:15:49 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
29/12/2021 10:15:49 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/12/2021 05:45:42 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
25/12/2021 22:15:48 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 22-01-2022 10:53
Hi iamSteve,
Thanks for your post and welcome to the community!
Sorry to see you're facing issues.
From reviewing your account I can see that your router has a uptime of 100+ days which could directly affect your broadband as the box can miss out on potential updates and overall reliability.
Could you reboot and leave off for 1/2 minutes before turning back on, if you could also check to see if the cables are securely fastened.
With regards to upload speeds we do aim for them to be around 30-40 mbps so I can't see any issues at present with that.
Let us know how the service is after performing the reboot.
Cheers
on 22-01-2022 10:59
on 22-01-2022 11:16
Did not think to check before restart, however this is the current router software status:-
Standard specification compliant | : DOCSIS 3.0 |
Hardware version | : 10 |
Software version | : 9.1.1912.304 |
Cable MAC address | : C0: |
Cable modem serial number | : AAAP |
System up time | : 0 days 0h:9m:44s |
Network access | : Allowed |
on 24-01-2022 11:47
Hi iamSteve,
Thanks for rebooting the router. Hopefully you will start to see an improvement in your connection.
Keep the BQM running and pop your live URL link here so we can monitor things too.
Let us know if you have any further issues and we can go from there.
Many thanks,
on 25-01-2022 20:03
Not sure it's made much difference, I have seen fewer dropouts on the BQM though.
[url=https://www.thinkbroadband.com/broadband/monitoring/quality/share/95d90880413b55dce97343c522aed7e1c0a752aa][img]https://www.thinkbroadband.com/broadband/monitoring/quality/share/thumb/95d90880413b55dce97343c522aed7e1c0a752aa.png[/img][/url]
on 25-01-2022 21:10
@Kain_W said “From reviewing your account I can see that your router has a uptime of 100+ days which could directly affect your broadband as the box can miss out on potential updates and overall reliability.”
The up time of a VM hub has no bearing on whether or not it receives updates nor should affect reliability. Power cycling the hub though will reset the error counters. I have never ever just power cycled either my Hub4 nor the previous Hub3 which was up for nearly a year without being reset.
on 01-02-2022 10:45
Hi iamSteve,
Thanks for coming back to us on this.
We're glad to hear you are seeing fewer dropouts.
The URL you've posted isn't leading to a live graph. It's coming up with a page not found error. Are you able to double check this for us?
Keep us posted with how things are.
Thanks,