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Engineer property damage

Joining in

Just trying this method to get some traction on my complaint seeing as emails don’t work to Virgin. 

engineer drilled through my central heating pipes attempting to route the cable through from outside - water damaged floor, and large hole in the wall as a result…

on the day temporary fix by facilities management team with compression clips. 
a few days later someone came to patch the wall but considering the wall was saturated and only compression clips on the damaged pipe I asked for the pipes to be soldered back before plastering and painting could happen. 
Same engineer returned to patch the wall…before the pipe work was soldered. 
eventually the pipes were soldered and the wall repair hasn’t happened yet. 
4 months later I still have a lifting floor and a large hole in my wall. 
various emails to the facilities management team and lots of false promises of call backs and managers signing off for the repairs and I’m still waiting. 
Has anyone achieved a successful legal challenge against Virgin or at the very least achieved


a discount/upgrade etc?



Very Insightful Person
Very Insightful Person

"seeing as emails don’t work to Virgin." There is NO email address for VM customer services. A VM staff member will get to your post in a day or two.

There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Forum Team
Forum Team

Hi @HoleInTheWall thanks for posting and welcome to our community.

Sorry to hear of your installation experience.  And the customer service you've had when you've attempted to have the issue fixed. I would like to take a look on your behalf. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.