Recent DiscussionsNew build not listed but Cable is in. Hi, We are a new street with 4 new houses off a main road. We have pulled the VM cable into the each house from the main road which has also been connected to the VM network by the VM engineer ...no welcome email i signed up for student wifi and installed my hub today and still haven’t had a welcome email or received my just eat voucher or any info on how i’ll be billed Outside Cable Box Hanging Off The white box on the wall outside the house is broken and the contents of it, cables and connectors, are hanging out. Can someone tell me how to arrange to get this rectified, please? Auto-compensation - preempting issues Hi guys, My Virgin service is finally due to go live this Thursday, thankfully. In the run up to it I have put together what I think the compensation and final bill 'credit' should be. Putti...Tv box cable Hi. I need to move my virgin tv box and the cable attaching the tv box to the input at the wall is too short. Can I get a longer cable and if so do I need to book an engineer to connect it? Exposed fibre cable Hi, I had fibre installed to the house at the start of July. Unfortunately, some of the concrete has started to crack, exposing a portion of the cable in a few areas. I was wondering if it's possibl...Entry point move How do I get the entry point moved at my house? Coaxial extension Is it possible for virgin to send me a coaxial extension? Mine is abit short and I'd like to have it off the floor. Virgin available on my street, but not my house Hello, I am also in the same boat. Using the online postcode checker, Virgin broadband is available for all the other houses on my lane (there are only 8 of us), except mine. I’m desperate to join as...Damaged Omnibox Sun bleaching over time and recent high winds (15/09/2025) have caused the front of the omnibox to come off. Tried to re-position it but have noticed cracks on the top side which is causing instabili...
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