External cover box missing

[antonioupan]

Hi there, 

I just noticed that the cover of the external cable box has gone missing after bad weather. Can somebody please assist? 

Please see the attached photo.

Thank you in advance. 

[Kath_F]

Hi antonioupan, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to see that your omni box cover has disappeared. This is certainly something we can arrange for an engineer to come and replace. I just need to confirm the address to ensure we are booking the visit on the correct account. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,

[Kath_F]

Hi antonioupan, 

Thanks for coming back to via private message to confirm your information. 🤩

I have booked you in for the next available appointment and sent you details of the appointment via direct message. 

Let us know how the appointment goes. 😊

Take care.