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Connection drops every day around 2:15am

Tuning in

It seems that every day, my connection drops out for several minutes around the same time in the early morning.

I have a hub 3 in modem mode. As the drop out happens, my router shows it's assigned address changed to the 192.168.100.x range, instead of the usual external one. The hub itself shows that it's provisioning, but nothing in it's logs to suggest any update or reboot has occurred (last log entry from the 21st, two drop outs ago)

Any idea what's going on? Is this routine now, or is it something to do with back end work that'll go away in a while?


Very Insightful Person
Very Insightful Person

That is the time that VM do work on the network and connections do drop out for a few minutes.  But it normally only happens for a few days.

Set up a BQM to visualise and record them - to provide evidence if it does continue


Set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Click the lower link (Share Live Graph) then, click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.