our wifi was meant to be installed on Tuesday, the engineer showed up took a stroll around the flat and told me he couldn't install as there needed to be a hole drilled into the wall and this required landlord's permission.
I said I could get this by calling immediately, he insisted it had to be written and so i said I would call and get it in writing within the next few minutes. He made excuses and ran off back to his van and drove off before I could even make the call.
I then spoke to a personal friend who happens to work in Virgin's sales team who told me it sounded like an excuse from an engineer who didn't fancy an outside installation on a rainy monday.
Customer services have since promised me 4 phone calls that haven't happened, re organised installations that don't get booked and now my complaint can't even be tracked because my online account has been deactivated (for reasons unknown). I call and just get passed from team to team and promised callbacks that do not happen.
I work from home and am now left unable to do this in my new flat, with no end date in sight.
Any shared experiences or ideas of how I can get a new installation date asap, much appreciated.
