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Book an engineer

violetaf16
Joining in

on ‎29-09-2022 17:21

Hello,

I ordered the Broadband services and I was eligible for QuickStart, which means that there was a previous VM user in the property. However, when the Broadband package arrived I soon realised that there is no Virgin wall socket to connect the Virgin Media wifi box. 

I will upload pictures of the only outlets we have, neither of which correspond with the cables that came with the wifi set-up package. 

I would like to set up an appointment with a Virgin Media engineer to set up a wall socket in order to connect the wifi as soon as possible. 

Thank youIMG-9458 (1).jpgIMG-9459 (1).jpgIMG-9460 (1).jpg

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2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

on ‎29-09-2022 17:36

Hi @violetaf16 

You should call the pre-installs team on 0800 052 1734.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Vikki_M
Forum Team
Forum Team

on ‎02-10-2022 10:20

Hi @violetaf16

 

Thank you for your post and welcome to our community.

 

I am sorry the internal connection points were missing when trying to connect our equipment.

 

Have you arranged a visit since posting?

 

If not, please let us know and we can help.

 

Please pop back to us when you can.

Vikki - Forum Team


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