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Address not listed

Tuning in

Hello all,


I just moved to a new area due to a job transfer and have had a difficult time trying to get Internet sorted for the property I'm at.

I've been trying to get signed up with Virgin Media, however my address isn't listed. I'm fairly confident I'll be able to get access as my direct neighbour gets access and where I live is an extension on to their property. It's most likely a case where this address is simply not listed in VM's database, but it is listed in the royal mail database.

I'd live to get the ball rolling on this. Any help in getting this issue resolved would be really great.




Forum Team
Forum Team

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you are having difficulties getting connected, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you


Here to help! I'm an install manager helping out whilst working from home. Find out more