Moving router
I want to move my router to a different room. It's already been in that room and there's a box on the wall but it no longer has the screw in connection
Forum Posts
Re: Re reouting internal cable
The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.
Brown box
My brown box outside is broken how do i get this replaced
Packet Loss with Hub 5 since 21/05/23
Been having issues with connectivity when streaming and online gaming since 21/05/23.Tried the usual troubleshooting methods however VM call center found no issues on their end on 01/06 and suggested a pin-hole reset. Issue was unresolved after the ...
Conduit for cable wire
Hi, I am looking at getting a resin driveway installed. My current underground cable does not run through a conduit and is the old brown wire. I currently have block paving in place. Would it be possible to have my cable fitted with a conduit prior t...
Poor/incomplete install
  Hi, I’m reaching out here in case anyone has any advice or can escalate my issues to someone who can. Im a new, first time VM customer and had our install last week but it’s been nothing but issues since. The first issue was the engineer drilling a...
RCS Partial Service, Downlink Errors and Power levels
Hi all,Struggling to get anywhere with this, have noticed in the last couple of weeks that file downloads are happening as if throttled, whilst streaming TV for example has been fine so checked the modem status to find its looking bad (see below).I h...
No Virgin Media wall socket
Hi johny I am also facing the same issue here. No virgin wall socket [MOD EDIT: Post split to create own thread]
Removal of old cables and box
Hi, Hope this message finds you well. I came across this post as I have a similar issue. I have recently bought an old house complete with so many cables and VM boxes in every single room. I dont want these cables and boxes. Is it possible to get t...
Address not showing for setup but another flat in block has VM
Hi, for some reason, my postcode shows 1 flat within my block as being available for setup- does this mean only that flat could get VM broadband or is it still possible? many thanks
