on 18-07-2021 22:38
I'm having issues with intermittent connection dropouts on my broadband with countless T3 timeouts. In conjunction with this I'm receiving a large amount of RS errors. I spoke on the phone and phone person forced me to reset router/he did something on his side; no change. I was then assigned a network engineer to come fit a new router and that has not solved the issue, he confirmed there's no issues with power levels either. I rang up Virgin again and kept getting non-UK call centre who don't seem to understand it's not a device problem but the actual internet is down and kept making me restart/reset the router which as proved before had no issues, and even try to redirect the call to a third party gadget support.
Below is RS errors of since the last clear out, previous it was more than 100k on some of the channels (in space of a day).
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.9 | 5559 | 2 |
2 | Locked | 40.3 | 23882 | 4102 |
3 | Locked | 40.3 | 21993 | 3143 |
4 | Locked | 40.3 | 19431 | 2153 |
5 | Locked | 40.3 | 17277 | 1371 |
6 | Locked | 40.3 | 15591 | 798 |
7 | Locked | 40.9 | 14314 | 510 |
8 | Locked | 40.3 | 13227 | 340 |
9 | Locked | 40.9 | 12211 | 272 |
10 | Locked | 40.3 | 11691 | 217 |
11 | Locked | 40.3 | 11024 | 196 |
12 | Locked | 40.3 | 10584 | 143 |
13 | Locked | 40.3 | 10103 | 126 |
14 | Locked | 40.3 | 9194 | 132 |
15 | Locked | 40.3 | 8436 | 91 |
16 | Locked | 40.3 | 7511 | 57 |
17 | Locked | 38.9 | 6507 | 17 |
18 | Locked | 40.3 | 5586 | 28 |
19 | Locked | 40.3 | 4376 | 15 |
20 | Locked | 40.3 | 4181 | 0 |
21 | Locked | 38.9 | 4015 | 10 |
22 | Locked | 38.9 | 3593 | 0 |
23 | Locked | 38.9 | 3395 | 0 |
24 | Locked | 40.3 | 2867 | 1 |
on 26-08-2021 21:33
Wow amazing service, after almost 2 month for them to come and repull the cabling. Guess what I guess I don't have to worry about connection cutting out anymore since the internet no longer works! Amazing service, you somehow came and made it even worse that's impressive, not only that I have to now wait until Saturday to get tech to visit me. I'm glad I'm paying for internet that I can't use! 10/10
on 29-08-2021 11:53
Hi halo123, I am sorry about the issues you've experienced. I can see a re-pull of the cabling was required, hopefully there's been some progress with this since your post? Please keep us updated.
Tom
20-09-2021 16:11 - edited 20-09-2021 16:12
Drops outs not as bad as before but are still happening... still getting t3 timeouts
on 20-09-2021 16:30
on 22-09-2021 16:55
Hi halo123,
Sorry to hear this.
I've had another look at your account and all does seem fine. The timeouts can in some cases be nothing to worry about as they accumulate over time.
Are the connection drops also affecting wired devices? How have you been getting on over the course of this week?
Thanks
Beth
on 30-09-2021 16:42
on 02-10-2021 17:02
Are you experiencing drop outs on Wi-Fi only, or do these occur on a wired connection also @halo123?
Have these been continuing since your most recent post?
Kindest regards,
David_Bn