broadband box getting old

[IAING39]

Hi, I am just wondering if there is any precedent where I can get a new broadband box. Had mine for years and pretty sure it needs replacing as mine rattles like there is something loose in there and it is always dropping out 

[Tudor]

What hub is it?

[Natalie_L]

Hi IAING39

Thank you for reaching out to us here on the Community and we apologise for any issues you have with the Hub. 

I have taken a look from our side and can see the equipment you have is suitable is for the broadband package you are on. 

With that being said, there should not be any rattling coming from the Hub. 

We can arrange for a technician to visit if required and in the event that the box needs replacing, it would be like for like unless an upgrade is processed. 

We would be happy to look in to this further for you so do please get in touch if you wish to proceed. 

Thanks 

[IAING39]

Hey, yes please I would like that. Thanks x

[Paul_DN]

Hi IAING39,

So we can run a few more checks and arrange a technician/ replacement Hub, I will send you an invite into a private chat, once received please click on the purple envelope to accept.

Regards

Paul.