Wifi extenders/boosters

[jordiscene]

Do virgin do wifi extenders/boosters? Since I upgraded from 200mbps to 500mbps  he wifi is constantly dropping out and often getting lower speeds than when i was on the 200 mps, and now the signal upstairs is almost non existent.

[jbrennand]

See this
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VM now supply “wifi Pods” (no longer doing cheap and cheerless “boosters”). However, their Pods are only free to customers on the 1GB, Volt (or old Ultimate Oomph) packages - is that you? If so they are worth trying - they should work for you. Its now called… Wifi Max see…….

https://www.virginmedia.com/wifi-max

You can call  0800 064 3850 to order the first one - or follow instructions on that website - or just wait here for a VM person to respond in a day or two and they will sort the first one for you . If you call dont get fobbed off by the offshore CS agents' saying you aren’t eligible it will be £5 or £8 month - you are… and it wont be - just look on the webpage.

If not free to you… you will be charged £8/month (note - BT charge £10/mo for their whole home wifi solution). It’s a simple solution and should work for you. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, although the VM Pods should be a simpler option.

You would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point (4) A combination of (2,3).

£30-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage.

[John_GS]

Hi jordiscene

Thanks for posting and welcome to the community.

I am sorry to hear of the WiFi issues. 

I've ran a check today and can see some SNR (signal to noise ratio) issues on one of your upstream channels. 

You'll need a tech visit to sort this out. I'll also get them to check if Pods are something that would be advantageous for you as well.

I'll send you a PM now to get some details.

Kind regards,