on 09-07-2022 16:38
Why does my hub connection keep dropping for my scan says I’m perfect distance from the hub and I next to the hip drops
nightmare
only just changed from bt didn’t have this problem and it was phone connected
Answered! Go to Answer
on 09-07-2022 17:56
on 09-07-2022 17:56
on 11-07-2022 18:55
Hi @Roytheplumber,
Welcome back to our Community Forums! Thank you for your post and I'm very sorry to hear that you're experiencing some broadband issues and that you're having some connection problems.
I can see that our Community Member @jbrennand has been able to assist you a little further. Can you tell us if this has helped resolve your issue?
I have ran a check on our systems and I can see that there are some issues with your downstream power levels at the moment. In order to have this resolved and looked into, we will need to arrange for a technician appointment. In order to have this booked in, I will send you a Private Message.
Please keep an eye out for a purple envelope at the top right corner of your Forum page. I'll be in touch with you as soon as possible.
Thank you.
on 18-10-2022 20:22
Hi thanks for your reply but I have only just seen it 🤦♂️ Didn’t see any tag in messenger from you so I’ve just lived with it but now it’s gone off for a couple off days now ?
on 21-10-2022 09:16
Hey Roytheplumber, thank you for reaching out with an update and I am sorry it's been off.
I have taken a look at our side and everything is looking fine.
Please can you just let me know if you still are having some issues? Thanks
Matt - Forum Team
New around here?