on 09-07-2021 23:34
My cable broadband has been down most of the day. Basically it’s up and down like a tarts draws. We get spurts of download which vary wildly and the upload speed is back to the mid 90’s 33k modem speeds.
Both myself and my wife have lost a full day of working from home.
Yes we have rebooted the router multiple times, tv is fine but the internet is appalling.
I am having to use my mobile to post this.
09-07-2021 23:40 - edited 09-07-2021 23:52
Assuming these issues are happening with Ethernet cable connections.. (if not, you need to check this isn't a wireless issue)
Is anything reported on the local status line? 0800 5610061 often lists known network issues down to street/postcode level.
Do you have a BQM running? Free, takes 5-10minutes to setup and monitors your connection 24/7 providing excellent evidence of any network issues.
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on 09-07-2021 23:57
Hi thanks for the reply. Tried then phone number. Reporting no issues. Loaded the Virgin phone app, ran the test and it said you need to login to your account online to properly diagnose the issue. Did that from my phone and PC and I just get a page stating “Ops something is broken”.
any further advice/help would be greatfully appreciated.
on 10-07-2021 10:02
So if you connect a laptop/PC to your hub via Ethernet cable and tested, what speeds are you getting?
Have you setup the BQM?
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on 10-07-2021 15:03
on 10-07-2021 15:31
on 10-07-2021 15:48
on 10-07-2021 17:10
on 10-07-2021 17:30
on 10-07-2021 18:09
Channel | Frequency (Hz) | Power (dBmV) | SNR (dB) | Modulation | Channel ID |
1 | 402750000 | -6 | 38 | 256 qam | 30 |
2 | 202750000 | -3.2 | 40 | 256 qam | 9 |
3 | 210750000 | -3.5 | 40 | 256 qam | 10 |
4 | 218750000 | -3.5 | 40 | 256 qam | 11 |
5 | 226750000 | -3.5 | 40 | 256 qam | 12 |
6 | 234750000 | -3.5 | 40 | 256 qam | 13 |
7 | 242750000 | -3.7 | 40 | 256 qam | 14 |
8 | 250750000 | -3.7 | 40 | 256 qam | 15 |
9 | 258750000 | -3.7 | 40 | 256 qam | 16 |
10 | 266750000 | -4 | 40 | 256 qam | 17 |
11 | 274750000 | -4.2 | 40 | 256 qam | 18 |
12 | 282750000 | -4 | 40 | 256 qam | 19 |
13 | 290750000 | -4.4 | 40 | 256 qam | 20 |
14 | 298750000 | -4.4 | 40 | 256 qam | 21 |
15 | 306750000 | -4.2 | 40 | 256 qam | 22 |
16 | 314750000 | -4.4 | 40 | 256 qam | 23 |
17 | 322750000 | -4.5 | 40 | 256 qam | 24 |
18 | 330750000 | -4.5 | 40 | 256 qam | 25 |
19 | 370750000 | -5.7 | 40 | 256 qam | 26 |
20 | 378750000 | -5.7 | 38 | 256 qam | 27 |
21 | 386750000 | -6.2 | 40 | 256 qam | 28 |
22 | 394750000 | -6 | 40 | 256 qam | 29 |
23 | 410750000 | -6 | 38 | 256 qam | 31 |
24 | 418750000 | -6 | 40 | 256 qam | 32 |
Downstream bonded channels
Channel | Locked Status | RxMER (dB) | Pre RS Errors | Post RS Errors |
1 | Locked | 38.9 | 5 | 0 |
2 | Locked | 40.9 | 4 | 0 |
3 | Locked | 40.9 | 7 | 0 |
4 | Locked | 40.3 | 6 | 0 |
5 | Locked | 40.3 | 5 | 0 |
6 | Locked | 40.3 | 5 | 0 |
7 | Locked | 40.3 | 4 | 0 |
8 | Locked | 40.3 | 0 | 0 |
9 | Locked | 40.3 | 5 | 0 |
10 | Locked | 40.9 | 7 | 0 |
11 | Locked | 40.3 | 5 | 0 |
12 | Locked | 40.3 | 7 | 0 |
13 | Locked | 40.3 | 5 | 0 |
14 | Locked | 40.3 | 0 | 0 |
15 | Locked | 40.3 | 6 | 0 |
16 | Locked | 40.3 | 5 | 0 |
17 | Locked | 40.3 | 15 | 0 |
18 | Locked | 40.3 | 11 | 0 |
19 | Locked | 40.3 | 6 | 0 |
20 | Locked | 38.9 | 5 | 0 |
21 | Locked | 40.3 | 6 | 0 |
22 | Locked | 40.9 | 4 | 0 |
23 | Locked | 38.9 | 5 | 0 |
24 | Locked | 40.3 | 12 | 0 |
Upstream bonded channels
Channel | Frequency (Hz) | Power (dBmV) | Symbol Rate (ksps) | Modulation | Channel ID |
1 | 60300000 | 44.3 | 5120 | 64 qam | 1 |
2 | 39400000 | 43.8 | 5120 | 64 qam | 4 |
3 | 46200000 | 44.3 | 5120 | 64 qam | 3 |
4 | 53700000 | 45.3 | 5120 | 64 qam | 2 |
Upstream bonded channels
Channel | Channel Type | T1 Timeouts | T2 Timeouts | T3 Timeouts | T4 Timeouts |
1 | ATDMA | 0 | 0 | 5 | 0 |
2 | ATDMA | 0 | 0 | 1 | 0 |
3 | ATDMA | 0 | 0 | 3 | 0 |
4 | ATDMA | 0 | 0 | 6 | 0 |
Time | Priority | Description |
10/07/2021 15:40:40 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
10/07/2021 15:38:11 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
10/07/2021 14:58:26 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
10/07/2021 14:41:51 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
09/07/2021 16:19:32 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
09/07/2021 16:14:22 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
09/07/2021 15:33:17 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
09/07/2021 15:32:15 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
09/07/2021 12:43:30 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
09/07/2021 12:39:51 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
06/07/2021 08:15:36 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
06/07/2021 01:15:15 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
06/07/2021 01:15:15 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/07/2021 17:32:37 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/07/2021 13:15:15 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/07/2021 13:15:15 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
30/06/2021 09:51:49 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
29/06/2021 01:15:15 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
29/06/2021 01:15:15 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/06/2021 02:45:40 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |