VM down

[Peter4858]

Virgin media broadband, Has been down again all morning. It was down most of Sunday down again no Internet access and the hub keeps rebooting what an earth is going on virgin media. This is getting ridiculous and you’ll still want your subscription money lol 

[Tudor]

You have a residential contract with no SLA, it’s fixed when it’s fixed. 

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.

VM will not dispatch any technicians while an area fault exists.

If no area faults found:

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

[Peter4858]

Again, thank you . 🙏 

[Steven_L · Accepted solution]

Hey Peter4858,

Sorry to hear of the issues that you've had this week, have they all now been resolved or are you still having issues with your services today?

Kind Regards,

Steven_L

[Peter4858]

Everything seems to be behaving itself at the moment.  and thank you again for getting back to us..