Urgent engineer required

[Samir_Skalli]

Hi 

my landscaper has accidentally cut my fibre cable 

can some one advise/help with how to book an engineer?

[jpeg1]

You'll need to phone in to customer support and report the loss of connection. If it's a clean cut the cable might be patched by a technician, but if there is more extensive damage a new cable must be laid and that will cause a delay. 

As it's not Virginmedia's fault there will be a charge of £25. 

[Samir_Skalli]

Thanks Ryan

tried customer services but just end up on hold

is there any other way of booking?

[jpeg1]

Alternative is to wait until VM staff pick this up. The phone might be quicker. 

[Tudor]

Phone is quicker, it will take two or three days for a VM staff member to get to your post. 

[Adri_G]

Hi there Samir_Skalli,

Thanks for your post on our forum and sorry to hear you had your service interrupted after a damage on the cable outside.
Did you manage to ring our team and get an engineer visit booked to restore your broadband since your last post?

Let us know and we will be happy to best help you.