Unstable connection

[Leeroywarner]

I'm sure this has been done to death, but I am struggling with out connection at the moment. 

I am at the point of resetting daily to try to make sure we can last the day with an ok connection.

We have also got lacking connection around the house, black spots where we previously had none. 

Any advice much appreciated, I am thinking of investing in a mesh system to try to help but not sure if it would solve the daily drop of internet.

[MikeRobbo]

Which Hub do you have ?

What is your contracted speed ?

What speeds do you get at >>  SamKnows << with a direct connection using a Cat 5E or better ethernet cable between the Hub in Router Mode and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected ?

[Leeroywarner]

I have a hub 3 M200 package. Just after reset generally get 150 wireless connection. Sometimes better. It then drops to 0.5 download or No internet connection. But is fine again after a reset.

The black spots have been like it for several months now where previously we had great connection all around the house.

[jbrennand]

Try this
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Go into the Hub3 settings. Type in  http://192.168.0.1  into your web browser’s url box and login with settings password on the Hub's base sticker (or your own if you changed it). Then in Advanced>wireless>smart wifi - tick the disable “channel optimisation” box and save settings.  Then, go to advanced>wireless>security, rename the 2.4 & 5 GHz network ssid's.  Just change 'em to whatever you like and something that will differentiate them (e.g - xxxxx_2 & xxxxx_5) -- use the same password if you like,  Then, apply settings and restart the Hub.  Your 2 wifi networks will now be clearly separated - and you can then select the network you want to connect to individually from the "available networks" list on each device. 

Note all your wifi devices will need re-connecting to the new SSID's and passwords.
5 GHz is usually better and subject to less interference (and is better for iDevices ) than the 2.4 one - although this one has the better "range" and some older/cheaper/dumber devices can only use this one. 
You should also use a wifi analyser App to check which 2.4 channels are being heavily used around you and move yours to one of numbers 1,6,11 that is least so, but it wont help if there is other interference.

See if these changes help - you will lose any “seamless roaming” benefits but it may not matter and you can always change the settings back by doing a " pinhole factory reset " if you prefer the way it was - or it doesn’t help.

[gary_dexter]

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@Leeroywarner wrote:

I have a hub 3 M200 package. Just after reset generally get 150 wireless connection. Sometimes better. It then drops to 0.5 download or No internet connection. But is fine again after a reset.

The black spots have been like it for several months now where previously we had great connection all around the house.

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What are your wired speeds and connectivity like?

[Leeroywarner]

Spoiler

Spoiler

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I don't have any wired devices so I wouldn't know. The speed when it's working is 150-175 on wireless. It's that at certain points in the day the internet drops and we have black spots in the house that we didn't use to have.

[jbrennand]

As you have no wired devices you dont know whether the internet connection drops or just your wifi connection to it - these are different issues.

What are the various lights on the Hub showing/doing at the time the wifi connection is lost

[Leeroywarner]

I'm pretty sure it just stays the white lower light although occasionally we get green flashing but I think that has been when there is other issues in the area.

[jbrennand]

Sounds like its just a wifi issue then.

If it is - how do you want to sort it if splitting channels and disabling optimisation hasn't dome it ?

Rent equipment from VM at £5/month or spend those monies on getting your own better quality wireless equipment.

[Leeroywarner]

I got a WiFi extender to help get signal to my study, and that helps for one of the black spots. I am happy to spend the money on either a mesh or better router if either would potentially fix the issue. But unsure of which would be better?

What is the virgin media option at £5 per month?