Unstable connection

[Leeroywarner]

I'm sure this has been done to death, but I am struggling with out connection at the moment. 

I am at the point of resetting daily to try to make sure we can last the day with an ok connection.

We have also got lacking connection around the house, black spots where we previously had none. 

Any advice much appreciated, I am thinking of investing in a mesh system to try to help but not sure if it would solve the daily drop of internet.

[jbrennand]

Extenders/boosters are usually pretty poor unless you spend hundreds of quid on Devolo ones.

See the comments below I have posted before.

VM now supply pods - but a good Mesh will be better and yours to keep forever.

https://www.ispreview.co.uk/index.php/2021/01/virgin-media-uk-launch-plume-powered-intelligent-wifi-...
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I have never used wifi on a VM Hub ! Assuming your wired connections are all ok, then getting your own wireless equipment will solve any wifi issues permanently, and will be transferable to other BB suppliers kit should you move supplier.

Get either..... (1) A Mesh System, (2) A Wireless router, (3) A Wireless access point or (4) A combination of (2) & (3). I would say a good Mesh will be the best/simplest/most flexible for most average users. 

Albeit a Triband system is better for the "backhaul" and for users on high speed packages and with umpteen simultaneous connections to lessen the speed drops that occur with the "hops"

It depends on your requirements for... better routing features, your house layout, size, construction materials, your tech abilities, and of course, budget, ~£60-80 will get a decent introductory wireless router but 'may' not alone solve the wifi in your house, but spending up to ~£500 will get the “Rolls Royce” solution of a high-end Wifi6 Router & WAP's or a top end Tri-band Mesh system. You'll probably want something suitable - somewhere within that range - I reckon ~£100-150 is around the “sweet spot” for most standard users, and where you would probably need to start for a standard 2/3-story house if it has brick walls. Less for a one-bedroom modern build flat, more for a mansion

Good options for Wireless Access points are from Ubiquiti, (routers also) and also, from these companies - for their WiFi routers or Mesh systems: Asus, TP-Link Deco's M4/M5, Linksys Velop's, Tenda Nova's, Netgear Orbi's (and others) – I would stick with these companies whose business this is - rather than Johnnie-come-latleys like Google, Amazon, etc.

Also be sure the router or Mesh specifically say that they have 1GB ethernet ports - some of the cheaper ones only have 100Mbps ports and understandably dont make that clear in their blurbs.

Recently, just as an example... two of my friends who both live in brick built 3/4 bed semis, both just got TP-Link Deco M5 3-packs (~£150) and both told me it is - “absolutely brilliant with full wifi speeds in all rooms, the attic and the garden, and the App is a doddle to use”. The first Mesh unit becomes the new router - you need to check whether the one you look at has all the "features” you need. Ethernet ports are usually limited to 1 or 2/unit , so you “may” need to add in an unmanaged GB port switch (<£20) in there as well. My mates also get "full speeds" from the ethernet ports on the Deco's in the remote locations. Finally if you get a 2/3-pack of any Mesh system, which doesn’t cover dead spots everywhere, you can just add in extra unit(s). Other users on here use and like the cheaper M4 units for slightly smaller properties.

Take a look at what fits your needs, tech ability, house layout and budget. Use sites like Techradar & Techadvisor for reviews of "Best Routers" or "Best Mesh". Post again if you want personal recommendations on your short list from other users on here
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[Leeroywarner]

Thanks for your help, that is great.

Can I be cheeky and get you to have a quick look at my router stats, just to see if there is anything else obvious, pretty please

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	659000000	4	38	256 qam	32
2	475000000	6.3	40	256 qam	9
3	483000000	6.3	38	256 qam	10
4	491000000	6.1	38	256 qam	11
5	499000000	6	38	256 qam	12
6	507000000	5.5	38	256 qam	13
7	515000000	5.3	40	256 qam	14
8	523000000	5.4	38	256 qam	15
9	531000000	5	38	256 qam	16
10	539000000	4.8	40	256 qam	17
11	547000000	4.8	38	256 qam	18
12	555000000	4.6	40	256 qam	19
13	563000000	4.3	38	256 qam	20
14	571000000	4.1	38	256 qam	21
15	579000000	4	38	256 qam	22
16	587000000	4	38	256 qam	23
17	595000000	3.9	38	256 qam	24
18	603000000	3.7	40	256 qam	25
19	611000000	3.7	38	256 qam	26
20	619000000	3.5	38	256 qam	27
21	627000000	3.5	40	256 qam	28
22	635000000	3.7	38	256 qam	29
23	643000000	3.7	38	256 qam	30
24	651000000	3.7	40	256 qam	31

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	10	0
2	Locked	40.9	119	0
3	Locked	38.9	136	0
4	Locked	38.6	128	0
5	Locked	38.9	172	0
6	Locked	38.9	130	0
7	Locked	40.3	130	0
8	Locked	38.9	108	0
9	Locked	38.9	77	0
10	Locked	40.3	62	0
11	Locked	38.6	58	0
12	Locked	40.3	38	0
13	Locked	38.9	53	0
14	Locked	38.9	25	0
15	Locked	38.9	29	0
16	Locked	38.9	21	0
17	Locked	38.9	16	0
18	Locked	40.3	15	0
19	Locked	38.9	14	0
20	Locked	38.9	7	0
21	Locked	40.3	20	0
22	Locked	38.6	11	0
23	Locked	38.9	15	0
24	Locked	40.3	28	0

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60300085	39.8	5120	64 qam	1
2	39400021	38	5120	64 qam	4
3	46199993	38.3	5120	64 qam	3
4	53699986	39	5120	64 qam	2

Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	4	0
2	ATDMA	0	0	3	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	2	0

[jbrennand]

Nothing obvious leaping out. You have some T3's on the up channels some occasional ones are normal - your might be historical accumulation - can you post up the network logs as well.

[jbrennand]

Also, in the meantime... if you haven’t already, set up a free and secure “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph” (as per instructions on the TB website) when it starts to develop.

https://www.thinkbroadband.com/broadband/monitoring/quality

[Leeroywarner]

Network Log

Time Priority Description

17/01/2021 12:53:27	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/01/2021 12:50:18	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/01/2021 08:12:10	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/01/2021 08:11:30	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/01/2021 08:09:31	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/01/2021 08:08:32	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/01/2021 08:07:51	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/01/2021 08:07:46	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/01/2021 08:07:46	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/01/2021 08:07:46	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/01/2021 08:07:46	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/01/2021 05:12:20	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/01/2021 05:12:20	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/01/2021 05:12:19	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/01/2021 05:11:55	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/01/2021 05:11:50	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/01/2021 05:11:50	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/01/2021 05:11:50	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/01/2021 05:11:49	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 21:02:36	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[Leeroywarner]

https://www.thinkbroadband.com/broadband/monitoring/quality/share/10ea81947e73cd2a18f3bd617226a9a7b1...

[gary_dexter]

BQM is normal and shows no signs of disconnections.

I take it all has been well for the past 24 hours?

[Leeroywarner]

Yes has been fine over the weekend, only issue has been the dead spots

[legacy1]

Get a better wireless router with 1Gb ports and hub in modem mode.