on 01-10-2022 00:09
Been with virgin since we moved into this flat last May and since day 1 the range is appauling. I don’t get any wifi signal in my bedroom (it’s not a huge flat by any means). Have invested in multiple wifi extenders (at the suggestion of virgin themselves…), recently setting up the netgear ac2200 (ex7700) and it’s been no help, and cost over £100. I’m honestly at the end of my tether here. I just want to play games online with my ps5 without having to be in my living room. Any ideas? This is driving me insane
on 01-10-2022 10:26
Could possibly be an incoming signal issue. Please post some stats:
How to get stats from a VM hub (no need to logon to the hub)
Open a web browser and go to 192.168.0.1 router mode or 192.168.100.1 modem mode
on 01-10-2022 20:46
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 282750000 | 10 | 40 | 256 qam | 19 |
2 | 138750000 | 13 | 38 | 256 qam | 1 |
3 | 146750000 | 12.8 | 38 | 256 qam | 2 |
4 | 154750000 | 12.4 | 38 | 256 qam | 3 |
5 | 162750000 | 12 | 38 | 256 qam | 4 |
6 | 170750000 | 12 | 38 | 256 qam | 5 |
7 | 178750000 | 11.6 | 38 | 256 qam | 6 |
8 | 186750000 | 11.5 | 38 | 256 qam | 7 |
9 | 194750000 | 11.1 | 40 | 256 qam | 8 |
10 | 202750000 | 10.9 | 38 | 256 qam | 9 |
11 | 210750000 | 10.5 | 38 | 256 qam | 10 |
12 | 218750000 | 10.3 | 38 | 256 qam | 11 |
13 | 226750000 | 10.1 | 38 | 256 qam | 12 |
14 | 234750000 | 9.5 | 38 | 256 qam | 13 |
15 | 242750000 | 9 | 38 | 256 qam | 14 |
16 | 250750000 | 8.1 | 38 | 256 qam | 15 |
17 | 258750000 | 6.6 | 38 | 256 qam | 16 |
18 | 266750000 | 8.6 | 38 | 256 qam | 17 |
19 | 274750000 | 9.9 | 40 | 256 qam | 18 |
20 | 290750000 | 10.5 | 40 | 256 qam | 20 |
21 | 298750000 | 11.1 | 38 | 256 qam | 21 |
22 | 306750000 | 11.4 | 40 | 256 qam | 22 |
23 | 314750000 | 11.4 | 40 | 256 qam | 23 |
24 | 322750000 | 11.3 | 40 | 256 qam | 24 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 40.3 | 37 | 0 |
2 | Locked | 38.6 | 53 | 0 |
3 | Locked | 38.9 | 43 | 0 |
4 | Locked | 38.9 | 35 | 0 |
5 | Locked | 38.9 | 40 | 0 |
6 | Locked | 38.6 | 40 | 0 |
7 | Locked | 38.6 | 25 | 0 |
8 | Locked | 38.9 | 24 | 0 |
9 | Locked | 40.3 | 12 | 0 |
10 | Locked | 38.9 | 18 | 0 |
11 | Locked | 38.9 | 30 | 0 |
12 | Locked | 38.9 | 23 | 0 |
13 | Locked | 38.9 | 30 | 0 |
14 | Locked | 38.6 | 30 | 0 |
15 | Locked | 38.9 | 51 | 0 |
16 | Locked | 38.6 | 63 | 0 |
17 | Locked | 38.9 | 324 | 0 |
18 | Locked | 38.9 | 62 | 0 |
19 | Locked | 40.3 | 21 | 0 |
20 | Locked | 40.3 | 37 | 0 |
21 | Locked | 38.9 | 35 | 0 |
22 | Locked | 40.3 | 35 | 0 |
23 | Locked | 40.3 | 26 | 0 |
24 | Locked | 40.3 | 15 | 0 |
on 01-10-2022 20:47
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 43100000 | 36.8 | 5120 | 64 qam | 10 |
2 | 23600000 | 35.5 | 5120 | 64 qam | 13 |
3 | 30100000 | 35.8 | 5120 | 64 qam | 12 |
4 | 36600000 | 36.5 | 5120 | 64 qam | 11 |
5 | 49600000 | 37 | 5120 | 64 qam | 9 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 1 | 0 |
2 | ATDMA | 0 | 0 | 3 | 0 |
3 | ATDMA | 0 | 0 | 2 | 0 |
4 | ATDMA | 0 | 0 | 1 | 0 |
5 | ATDMA | 0 | 0 | 1 | 0 |
on 01-10-2022 20:48
Time Priority Description
01/10/2022 14:25:4 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/10/2022 14:25:4 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
30/09/2022 02:11:5 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
29/09/2022 22:59:8 | notice | NOTICE ATOM is restarted due to Kernel/oops panic as part of Self Healing Mechanism ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
29/09/2022 13:19:14 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
29/09/2022 13:19:14 | critical | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
28/09/2022 14:46:34 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
28/09/2022 14:46:34 | critical | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
28/09/2022 14:45:16 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
28/09/2022 14:45:16 | critical | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
28/09/2022 14:44:30 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
28/09/2022 14:44:30 | critical | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
28/09/2022 14:43:42 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
28/09/2022 14:43:42 | critical | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
28/09/2022 14:42:56 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
28/09/2022 14:42:56 | critical | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
28/09/2022 14:41:53 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
28/09/2022 14:41:52 | critical | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
28/09/2022 14:41:33 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
28/09/2022 14:41:32 | critical | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 01-10-2022 21:05
on 01-10-2022 21:49
Downstream power is too high on 17 of the channels. Unless there is an area fault your will require a technician’s visit to rectify.
Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended.
VM will not dispatch any technicians while an area fault exists.
If no faults found:
Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.
on 01-10-2022 22:10
Buy a long ethernet cable, better speed through wired connection, more stable. Plus you get more accurate diagnostic results when doing a speed test whilst using a wired connection. Wired is best for gaming, but sometimes game lag comes down to other factors outside the control of you ISP.
on 04-10-2022 10:15
Hi tylerbxrnett,
Thanks for your post and a big welcome to the Community. It's great having you on board with us.
I'm sorry to hear about the issues you have been having with your broadband. From the stats you've posted, it certainly looks as though we need to check things further. I'm happy to take a look in to things but I've been unable to locate you on our systems using your forum credentials. I will need to confirm some information with you in order for me to proceed with checks.
I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.
Thanks,