Solid Red Light Hub 3

[Bograt]

I have a solid Red Light, all answers point to hub overheating, I cannot find any possible way to contact Virgin to rectify this, all info points to needing a new hub, how on Earth can you order a new hub if you can’t contact Virgin ? 

Thanks in advance for any answers that help. 

[Tudor]

Please turn off for 5 minutes and then turn on again. If it's still red you will probably need the hub replacing. A VM staff member will get to your post shortly.

[Steven_L]

Hey @Bograt,

Welcome to the community and thanks for taking the time to post your issue on the forums.

I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started.

Regards,
Steven_L

[Steven_L]

Glad to hear that you have got an appointment booked in now to get your hub replaced.

Please let us know, if you need any more assistance and also how your appointment goes.

Regards,

Steven_L

[Bograt]

Cheers 👍 

[Natalie_L]

You're welcome. 

Please do let us know how you get on with the visit 🙂