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Short term stability issues

sam3189
On our wavelength

on ‎04-11-2021 13:19

Internet has always been fine but last few dats been getting bad lag on video calls and gaming. 

spoke to virgin today and said they could see a short term stability issue but i have to call back in 24 hours to check progress and if there is still an issue they will escalate. I tried explaining ive been having the problem for 48 hours already so why couldn’t it be escalated now but didn’t get a response. 

friend in same area is having the same issues but nothing showing on the status pages or on my router diagnostics. 

anyone got any ideas? 

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23 REPLIES 23

gary_dexter
Alessandro Volta
In response to sam3189

on ‎06-02-2022 11:12

Post an updated BQM and some hub stats 


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Gareth_L
Forum Team
Forum Team
In response to sam3189

on ‎08-02-2022 11:57

Hi sam3189

As soon as we have the BQM we can advise what to do next 

Gareth_L

 

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sam3189
On our wavelength
In response to Gareth_L

on ‎08-02-2022 11:58

How do i get that again?

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Kath_F
Forum Team
Forum Team
In response to sam3189

on ‎10-02-2022 13:45

Hi sam3189, 

Thanks for coming back to us on this. 

You can set the BQM up here.

Once set up, be sure to share your live URL link so we can monitor things at this end. 

Thanks, 

Kath_F ✨
Forum Team

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