Router

[Wayne196317]

Just been on phone nearly a hour to try and get a WiFi pod for bedroom , our connection keeps dropping as router is upstairs and bedroom down.

And they say they can't supply one 

Not very good as WiFi drops

[Adduxi]

You need to scan your property with the VM Connect app, this is the official route.  Once done the app should allow you to order one Pod initially.  These are £8 pm for up to 3 Pods, and are free on the top tiers or Volt customers.

If the Connect app does not work, or does not allow you to order Pods, then just wait here a day or two for a VM Mod to pick this up and discuss directly with you.

https://www.virginmedia.com/help/wifi-max

[SharonBox33]

Hi, I'm having the same issues. I get 7mbps and I need to WFH. How did you manage to speak to someone? I can't even get through to a human. What number did you call? Hope you manage to get it sorted. Thanks 

[Client62]

You might find this is easier to get your hands on...

https://www.argos.co.uk/product/8881166

[jbrennand]

Try... 0800 064 3850 to order the first one after scanning for blackspots using the connect App.- or just wait here for a VM person to respond in a day or two and they will sort the first one for you. If you do call dont get fobbed off by the offshore CS agents' saying you aren’t eligible - if you are - it is clearly stated on the webpage.