on 29-01-2023 10:39
Hi
I had a live zoom stream running this week and kept getting a message about unstable internet connection and kept losing the connection. My hub has a red light on constantly despite me trying what has been suggested in multiple posts about this problem. I've seen it could mean it's overheating or that a cable is not plugged in correctly - neither of these is the case. Worried my hub is not reliable and would like a fix or a replacement....can anyone help with this?
This is what I have already tried:
If the issue remains, pop back here and let us know. We can then either arrange a replacement or an engineer to visit to swap out the Hub.
on 29-01-2023 11:27
The Hub will need replaced as your overheat warning is faulty.
If you wait here a day or two a VM Mod will pick this up and arrange.
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on 29-01-2023 11:35
on 29-01-2023 14:05
Hi @stewartfurini, thanks for your post although I'm sorry to hear of your concerns raised about your Hub's red light.
Please allow me to send you a PM so I can look into things further for you.
Kindly expect the PM from me to arrive shortly, and respond directly when you can!
Many thanks