on 08-07-2021 22:04
I got a same issue exactly.
I just received my new kit today at 10. After the equipment installed, my phone is able to connect Hub 3 . However the network is doesnt work.
So I check the Hub 3 stauts at 192.168.0.1
Its show the wireless is connected, but the internet access denied.
Then I just ask from the virginmedia online assistant at 12pm, they told me the new kit should be fix a new file and send the signal. So, I can use it after 2 Hours.
Then the same issue is still happening when I reboot the hub 3 again when it was 7pm.
So, I asked the online assistant again. They told me the problem will solve it after 30min.
Certainly, the issue is still happening after 30min reboot.
I dont want complaint anything, but how can i get my internet as soon as possible?
Answered! Go to Answer
on 19-09-2021 15:10
The issue can not been fixed by myself.
Finally, it was solved by make an appointment with support team, he changed a new hub for me.
thanks you for your asking.
on 09-07-2021 06:42
on 09-07-2021 08:40
Good morning @wongpan11
Welcome to the forums and thank you for taking the time to post.
I am sorry to hear that you have had some issues with your services.
Was the hub sent as a replacement for a fault or is this a new install?
Could you try preforming a pin hole reset on the hub.
Kind regards,
Zak_M
on 09-07-2021 12:25
Hi, I just a new joinand new install.
Its is same issue repeating reboot , restart, reset.
on 12-07-2021 12:22
Sorry for the delay in repose.
I can see that you have spoken with the team and arranged an engineer appointment.
If you do have any further issues then please do let us know.
Kind regards,
Zak_M
on 19-09-2021 11:24
Hi WongPan11,
Sorry to hear you have issues can you please let us know if everything is okay?
Zoie
on 19-09-2021 15:10
The issue can not been fixed by myself.
Finally, it was solved by make an appointment with support team, he changed a new hub for me.
thanks you for your asking.
on 21-09-2021 15:22
Hi @wongpan11 thanks for getting back to us and thanks for confirming your issue has been resolved.
I am sorry for any inconvenience you may have experienced. Remember if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand.
Regards
Lee_R